Food options were lacking variety. Same food recycled over every restaurant at every meal service. There were 8 ala carte spots but they had very limited menus amongst them
Joseph
2026 年 1 月に 4 泊滞在
8/10 (良い)
Dan Edward
カップルで旅行
2026 年 1 月 27 日
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Staff was good, rooms were clean, food was made available except for a late night arrival. Pool temperature was colder than we expected, the gulf waters were a few degrees warmer than the pools.
Dan Edward
2026 年 1 月に 5 泊滞在
10/10 (非常に良い)
Victor、La Puente
2026 年 1 月 27 日
Victor
2026 年 1 月に 7 泊滞在
2/10 (非常に不満)
Patricia Elizabeth
カップルで旅行
2026 年 1 月 10 日
良かった点 : 設備とサービス、施設のコンディションと設備
We booked private round-trip transportation through MTS for our stay in Riviera Maya. What we got instead was stress, confusion, and zero customer support.
When we landed in Cancun and picked up our luggage at 8:45 pm, our driver was nowhere to be found. The two MTS representatives at the airport could not tell us if or when a driver was coming, even though we had prepaid for a private shuttle. Other groups around us were in the same situation — all of us had booked private transfers and some had already been waiting over an hour.
After sitting there for hours with no information, it became clear that no private shuttle was coming. Eventually, it seemed like one of the reps called in a favor from an unrelated driver and put us on what was clearly a shared shuttle — even though we paid for private. We didn’t leave the airport until 11:51 pm and didn’t arrive at our hotel until 1:15 am, more than four hours after getting our bags. Our hotel was the last stop.
Many people at the airport, including us, honestly thought we had been scammed.
We were told to email MTS to request a partial refund. I did — multiple times — both to my assigned rep and their customer service email. No one ever replied. No refund was issued.
To make things worse, even our return transfer was late because the driver kept going to the wrong hotel lobby.
This company completely failed to deliver the service we paid for, and their customer service afterward was non-existent. If you’re considering MTS, don't.
Patricia Elizabeth
2025 年 12 月に 10 泊滞在
2/10 (非常に不満)
Nila Juliana
2026 年 1 月 9 日
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
We did not stay at this hotel, because they rebooked us to another the Barcelo Maya Caribe.
Nila Juliana
2025 年 12 月に 4 泊滞在
6/10 (普通)
Kinga、Hjärup
カップルで旅行
2026 年 1 月 6 日
良かった点 : 清潔度
気になった点 : 施設のコンディションと設備
Det borde renoveras
Kinga
2025 年 12 月に 14 泊滞在
8/10 (良い)
Kristine
小さなお子様連れの家族旅行, グループ旅行
2026 年 1 月 6 日
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
we traveled here as a family of three. The place was very nice. Unfortunately the tough part was that you cannot make reservations after you arrive. There’s never anything available unless you want to eat at 9 PM. The pools were amazing, my son loved the splash pad. The beach is absolutely beautiful. The food was decent at the buffet. I can’t really speak for the other restaurants because we unfortunately weren’t able to make reservations. The rooms were nice. If you have a little one, turning around the couch, turns into a perfect toddler bed..
Kristine
2025 年 12 月に 5 泊滞在
10/10 (非常に良い)
Junki
2026 年 1 月 5 日
Junki
2025 年 12 月に 7 泊滞在
8/10 (良い)
Todd
家族旅行
2026 年 1 月 4 日
良かった点 : 清潔度、施設のコンディションと設備
Todd
2025 年 12 月に 6 泊滞在
8/10 (良い)
Aaron James
家族旅行
2026 年 1 月 4 日
良かった点 : 清潔度、設備とサービス
Family of 4 traveling with 2 boys 6 & 11. There was so much to at the resort as you could walk between the 4 resorts and use most of the amenities (except the adults-only if you booked at one of the others).
We stayed at the Tropical and it had the best buffet with widest selection. The caribe had the worst selection and no one grilling food any time we went for lunch?
The restaurants were good, our favorites were the tepenyaki and steakhouse where they made my oldest boys birthday fairly special.
We walked around quite a bit, but just in the resort we walked on average 20K steps per day which made for a surprisingly active holiday, things are laid out really well and by day 3 you should know how to get around within 5-10 minutes of any building on the property.
Entertainment was mediocre, they had a few good shows, the theatre's are quite impressive in size but we the Christmas specials were a bit of a flop.
Overall probably a 7.5/10. If you want good entertainment, the Hardrock Riviera Maya for families was awesome!
Aaron James
2025 年 12 月に 14 泊滞在
10/10 (非常に良い)
Julie
2026 年 1 月 3 日
Julie
2025 年 12 月に 5 泊滞在
8/10 (良い)
Jasmine、Swastika
小さなお子様連れの家族旅行
2026 年 1 月 1 日
良かった点 : 設備とサービス、施設のコンディションと設備
I left CAD 5$ bills (3.64 usd) 3 mornings in a row - then 1$ USD - then 50 pecos - they did not take it - I left it all there when I left. - they did not keep the room - made up - did not keep fridge stocked every day - had a hard time getting large bills changed to leave tips - would have left more if service was better. I had 5 rooms for my family.- this was the only room that this happened to
Jasmine
2025 年 12 月に 7 泊滞在
10/10 (非常に良い)
Steve、pikesville
2025 年 12 月 31 日
Steve
2025 年 12 月に 6 泊滞在
10/10 (非常に良い)
Gacobi
2025 年 12 月 30 日
Gacobi
2025 年 12 月に 4 泊滞在
6/10 (普通)
Omar
家族旅行
2025 年 12 月 25 日
良かった点 : 設備とサービス、施設のコンディションと設備
The food at the buffet was such poor low quality. Try to book the private restaurants they have which is a bit better than the buffet.
Omar
2025 年 12 月に 5 泊滞在
10/10 (非常に良い)
Patricia Irene、JUAREZ
家族旅行
2025 年 12 月 19 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excelente
Patricia Irene
2025 年 12 月に 2 泊滞在
8/10 (良い)
Evan
2025 年 12 月 15 日
Evan
2025 年 12 月に 4 泊滞在
10/10 (非常に良い)
Tatyana
カップルで旅行, 家族旅行
2025 年 12 月 15 日
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
The room was very clean, the service was outstanding as usual. We visit Barcelo Maya hotels every year and are happy with place where staff makes you fill yourself at home!
Tatyana
2025 年 12 月に 9 泊滞在
10/10 (非常に良い)
Wen Chang Winola
カップルで旅行, グループ旅行
2025 年 12 月 13 日
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Nice resort and beach, good food, friendly staff and lots of fun activities.
Wen Chang Winola
2025 年 12 月に 7 泊滞在
10/10 (非常に良い)
Michael
カップルで旅行
2025 年 12 月 7 日
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Beautiful property, wonderful staff, excellent food options, tons of activities for all interests!
Michael
2025 年 12 月に 3 泊滞在
10/10 (非常に良い)
Kamal
家族旅行
2025 年 12 月 5 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Definitely recommend, never felt over crowded at the restaurants, pool or on the beach.
Kamal
2025 年 11 月に 6 泊滞在
10/10 (非常に良い)
Susie
家族旅行
2025 年 12 月 3 日
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Resort was well kept, staff friendly and loved the small chocolate candy put on my bed.