Find hotels near Caleta Chac-hal-al, Xpu-Ha from ￥27,634

"Staff ard location were amazing but the property is extremely outdated and the food overall was below average. Small buffet with the exact same items for breakfast lunch and dinner. Long waits for sit down restaurants but food was a little better. We likely would not stay at this property again but would stay in the area. "

"Room was nice, but humid. Floors stay wet unless you keep the room cold. Front desk service was weak. Slow with handling any issues. Spa service is great, massage was great, but lobby is worn out and shabby. Food in ala cart restaurants is amazing! Beach is great they work hard to keep sargasso clear. "

"Too crowded and noisy some days "

"The room was very spacious and pleasant with a lovely view, but needs some updating. Housekeeping came every day but did very little. Towels had ragged edges and things like shampoo, conditioner and amenities that had been replenished daily on prior stays were not replaced unless you asked for it. The beach bar food changed a lot and “beach food” like chicken fingers were no longer available. We loved the beach bar on previous visits and barely went on this one. One of our favorite things about the hotel used to be the delicious breakfast enjoyed overlooking the ocean at the restaurant. Now, nobody is at the restaurant….so empty that we never knew if it was open or not. We did enjoy the Teppanyaki experience with friends and it was wonderful. The pool area is still lovely with lots of great places to enjoy the sunshine or shade yourself. We did not like all of the ropes blocking off the beach at all. We still like the hotel and it is a reasonable place to stay, but half of our vacation was listening to pounding outside our room as they continued their renovations…beginning at about 8:30 in the morning. We were told it would only be one day but it lasted more than a week. Even when we left 3 days early due to a funeral, the pounding was still going strong. Some of the staff were extremely helpful and knowledgable, and some just didn’t seem to care at all. It’s a shame because we had a much better experience staying there a few years ago and we loved that hotel."

"Staff was fantasict but the some bartenders didn't know drinks very well couldn't get it right even using a translation app."

"Lack of staff, no ac in room not enough dining option"

"Most things were good"

"Very nice StayMy wife and I stayed for 3 weeks at Serge and Laurianne’s condo. The unit was well stocked with everything that we needed. We liked the location of the condo as we could walk easily to the marina area where all the restaurants and bars are located. We enjoyed having direct access to the beach. The heated pool was very nice also as it was a little bit cool the first week of our stay. The people that stayed in the same complex were all very nice and we enjoyed there company. The only slightly negative was the sargassum washing up on the beach, but that happens everywhere in the Caribbean. The grounds keepers did a nice job trying to clean it up, they also keep the grounds up really nice, and they were all very polite. We hope to stay here again in the future."

"Beautiful beach and pools but need more chairs around the bigger pools. Rooms were not good. No sound proofing and could hear everything in the hallway and bathroom. Beds were not comfortable. Weird noises and banging from the ceiling vents that woke us up every hour. Buffets were just ok. La carts were good. Tokyo was amazing. Enjoyed strikers at night for sure. "