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"The resort is absolutely beautiful and the staff was amazing! 10/10"

"This is a fabulous hotel. Luxury and service centered. Guests are always the priority. Restaurants are wonderful. Rooms service 24hrs is perfect. Cafe with specialty coffee and treats is the best!!! "

"Clean, n stunning beach!"

"Friendly atmosphere with good amenities. Rooms are clean and refrigerators are well stocked. Amazing food options and great place for family with kids. They almost got trapped us in Infinity Luxury Travel Club. They offered me some free tour site for free and have me deposit $20 to show up for a breakfast at light house without explaining me how long and what that’s for. I did some research and found it is almost like a scam in the name luxury travel club with hefty fees. "

"Comfortable, Spacious Rooms Our room was clean, modern, and very comfortable. The balcony space was a nice bonus, and the in-room amenities were thoughtfully stocked. Housekeeping did a great job each day, and everything felt fresh and well cared for throughout our stay. Strong Dining Options One of the highlights was the variety of restaurants. With multiple cuisines available, it never felt repetitive, even over several days. The quality of the food was consistently good, and the service in the restaurants was attentive without feeling overbearing. Plenty to Do There’s no shortage of activities — from pools and kids care facilities to other entertainment. Whether you want to stay active or just unwind, the resort offers options for both. The spa facilities are also worth visiting if you’re looking to relax further. Friendly, Professional Service The staff throughout the resort were welcoming and helpful. While service levels can vary slightly depending on timing and location (as with any large resort), the overall experience was very positive, and we felt well taken care of."

"Everything was good clean and nice good food and drinks "

"Very clean rooms, perfect food, very friendly staff, always helpfull"

"Everything was great! Room was clean and kept ready and tidy. The drinks were flowing and buffett was ok. "

"We recently had a 3 week stay in the Occidental Costa cancun. Check in and check out was quick and effortless. The terrace room we stayed in was immaculate and probably recently renovated. Shower was large and had a bench for the ladies. Always had hot water at any time. I found the beds extremely comfortable and the climate control for the rooms was perfect.The entire resort is maintained excellently. House keeping was excellent as well. room was always taken care of and water/beer/softdrinks in fridge replaced daily. I can't say enough about the staff, everyone was very friendly and polite and made us feel very welcome. The food was good and had plenty of options from fresh fruits to salads, pastries, chicken, fish, beef, pork, vegetables. They had a build your own pizza which is cooked in a stone oven as well as burgers, hotdogs, fries for the kids or picky eaters.There is a line up to get into the buffet... but only during peak times.. the line goes quick as the waiters and the staff that seat you are right on top of things to clear a table quick for the next guests. There is plenty of loungers around the pool and beach area. You still may want to get up earlier to get the premium sun locations. The beach area is smaller and we knew that coming there. The shows are held outdoors so it may get a bit noisy if you are relaxing in your room but they shutdown at exactly 10 pm, with the bar closing at 11 pm. This is more of a family and relaxing resort. We loved it!"