「The airport shuttle service was coming late even though I called 2 times before. We need to ask everything because they never tell the customers information without asking, for example the time of breakfast and even Wi-fi password.
The room was uncomfortable ,especially a number of outlets was not enough. There’re 4 outlets on the side of the bed but 3 of 4 are for lamps and mold grows there. Also there’re 2 outlets behind the TV but 1 of 2 is for the fridge so we need to change the plug each...
「There was no microwave in the room, and ALL of the ice machines were out of order; that alone was a huge disappointment. The room itself, though, was pretty nice.
Also, just as a matter of hospitality professionalism, the 3rd floor hallway carpet was absolutely FILTHY.」
「The hotel was pretty great, but not the best. The beds definitely need to be upgraded. Theyre very hard and a bit difficult to sleep on. The staff is beyond wonderful and professional which made it 10x better. 」