「Amazing hotel and wonderful staff. The room took a while to cool off but was quite nice. I loved it will be back. Staff told me that they would set the thermostat at a certain temperature when requested. 」
「I left my wallet in a taxi but the hotel staff were really kind to call the taxi company and I was able to get it back safely.
The only thing is there was no soap for hand washing in a lavatory.」
「My stay at the hotel was nice..i wasn't in my room much. I came for my 40th year class reunion. But it was nice and quiet every night when i came in tired and ready to go to bed.The front desk staff was very nice and helpful..my room was very clean and comfortable
2 things that i was not ok with..
I could not take a bath...i had to take a shower..for some reason they have the shower button set and stuck in the upward position..I have a bad back and hip so standing up in the shower was very...
「Check in was outstanding when we arrived around 1900. However, for anyone who decided to check in after 2200, there was quite a long queue, so I imagine that there might be some complaints regarding inadequate front desk service」
「We were in Cleveland attending an event at Huntington Bank Field and chose this hotel because of how close it was to the event. We were not disappointed! It took us less than 10 minutes to drive down there. The area is beautiful, just across from the lake. We were able to walk to the beach and there were many shops nearby. Lakewood is absolutely beautiful. Our room was clean and comfortable and the staff were all so friendly. Parking was super easy and we had no issues at all. Good job...
「We love this hotel and will stay every time we need to be in the Cleveland area. The location is amazing and just a short drive to Downtown Cleveland. The staff always make you feel comfortable and always ready for a friendly chat. My kids loved the huge swimming pool and the fitness center was very well stocked. We did not have to go out for dinner because there is an attached Mexican restaurant which was delicious. Everything was very clean and housekeeping staff were very attentive. They even...