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The staff member at the front desk was very helpful and empathetic to our needs when I asked for a specific room location, even though we came around 1 am in the morning. The hotel was clean, the outside was clean and maintained but the room was a bit lacking. The room just looked and felt cheap. The beds were a cheap metal on the bottom and we kept accidentally hitting them and they made a loud, irritating noise. Also, the sink was super low and we couldn’t hardly put anything on it. The toilet also had a floater in there when we got in, pretty gross. It also had a hard time flushing and the next morning it started leaking. Pretty gross all around. I would never stay at this particular hotel again. The only good thing that happened was the super nice front desk lady

This was my second stay at the Win-River, the second stay in my requested room. Everything was perfect. The room was clean & quiet. The casino was giving in both winnings and food/drinks. The show my husband and I went to see was on time and worth every penny we saved. I absolutely love staying there and can't wait to go back in 25 days!