Find hotels near Aztlán Galería, Isla Mujeres from ￥11,423

"Excellent stay "

"We booked our 10 day stay at the 4-star Mia Reef. To say we were disappointed is an understatement. A week prior to our arrival I send the hotel an email to make them aware this was our wedding anniversary as well as my wife's b-day so wanted a nice room and good experience. I never received a response. I attempted to contact the hotel via phone for three days prior to arrival to confirm our reservation, unable to get anyone to answer. I went through their call center they were eventually able to connect us with the hotel. I relayed the same info as my email. He assured me we would be pleased. On arrival we were given a substandard room (2 star at best). the shower head was hanging out of the ceiling and the shower leaked water out of it. In addition, there was no hot water. I tried to call the front desk however the phone did not work. After walking to the front desk and expressing my concerns I was assured everything would be looked after. Nobody ever attended our room. After more attempts to have the issues rectified (2 days trying) with no success we paid an additional $xxxx on top of the $xx,xxxwe spend for the 10 day vacation to upgrade to a villa. The villa was also in need of repair and the A/C unit leaked water badly on to the floor. We tried to speak the with Mgr. however she managed to avoid us for 5 days. We were told, she was only visiting/not in today/took the day off etc. Made a 9 am appointment and she failed to show"

"It was a great location with restaurants and bars around. Very walkable. Restaurant across the street , isla Aroma is delicious "

"This place is a great balance between all inclusive resort and city life. A few minutes away from all the cool bars, restos and shops. The beach is seaweed-free and the sand is beautiful. The service is great! We especially loved Axel at the beach, Samuel at the pool and Michel and Jesus at the reception. Everyone was super helpful! I would suggest taking the transportation with them from and to the airport, it was seamless. The only thing I would say is that the wifi is not always great. My boyfriend and I needed to work a little on the trip and it wasn't alway easy, but it worked. I would overall recommend and I would stay there again if I visit Isla Mujeres again."

"Staff overcharged us after they "lost" our Expedia booking. Staff repeatedly attempted to charge us for extra money, claiming they forgot to add certain fees. We walked into our room to find a strange man going through our luggage. Breakfast is not included regardless of what Expedia may say. "

"Hotel was located in good area everything is near by from the beach to shops to restaurants it’s all steps away! "

"El restaurant estaba muy rico y el personal en general muy amables todos "

"Good for a quick stay. Don’t expect much. Clean, simple and convenient! Perfect for a quick weekend stay. Staff pretty much leave you alone. No one really helps. They aren’t even there much. There was a lady at the desk once or twice but she didn’t even look up form her phone to acknowledge us. No towels or blankets. "

"Was great location and value for your money."