Find Luxury Hotels in Avenida Tulum

"The entire staff at this property were extremely helpful, polite and friendly. Check-in process was a bit slow, but the staff was helpful throughout. The lobby bar seemed to be a bit understaffed for the amount of guests at the hotel, but no real qualms there since there are plenty of bars around the property. I wish they had bottled water in the rooms, but you can request them via room service. The food and drinks were great, but it could be tricky to get reservations, so book in advance! They had several pools, including one for the kiddos, with fun activities for people of all ages throughout the day and night. Overall great experience and would come back again with my family!"

"Honestly I loved staying here. Such a nice place with friendly staff. If I needed anything they were right on it! Our ac wasn’t working when we got there & they fixed it in a timely manner and were super friendly about it. They have clean pools & just overall great amenities. COME HERE you won’t regret it!!"

"The room was lovely and clean, and we had a beautiful view of the garden and the ocean. The staff throughout the hotel were very helpful and generous. We only faced one issue where we called room service and requested 4 bathrobes and slippers, and we never received them. One of the days, the water stopped working in the bathroom but they were extremely quick to resolve the issue. Overall it was a wonderful stay, we definitely recommend this resort to everybody."

"Everything was good they just need to put better food on the buffet they did not have a lot of food need to make it better other then that it was oki "

"The staff was excellent and friendly"

"property beautiful and clean! Easy access to anything we desired!"

"This is one of the best hotels around….enjoyed the ambiance every bit and staff is helpful throughout our stay here"

"This place has so much to do for the kids from rock climbing, ziplining(9:30-10:30am), water slides, soccer, basketball, game room , mini putt etc. They even thought of the adults. You could have your own time without the kids if you left them in the care of the staff at the kids pool/area. They had an adults only pool too! The entertainment crew are all beyond amazing!! This place was clean and the service was great. "

"Very nice for smaller less crowded specialty resort. Staff was very accommodating and resort very nice and well managed "