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"Comfortable stay, great amenities and delicious breakfast buffet. With freebies at night (ice cream or ramen). Very accommodating staff"

"Requested a toddler bed as advertised as free when I booked the room. It wasn’t provided and when I asked for it I was told that it would be an additional ¥8990. Pool advertised is also a hefty additional charge"

"We had the japanese western style room which comes with a small Japanese dining area which was very useful. The toilet has a bathtub and the shower head with a mid high stool useful for elderly and pregnant women. Appreciate that the toilet bowl is separated from the bathroom. The beds were really comfy and has beady pillows. The blanket was very cushy. There's a delicia supermarket 15mins by foot. And lots of home run restaurants within 10mins by foot. Love that L2 there's a common area where you could bring your own food to microwave. However, would be better if they could place a basket containing water, towels even if a do not disturb sign is being put up."

"Charming property exceptionally clean, special mention of the wonderful onsen, enjoyed our most unusual experience of sleeping in a traditional Japanese room with tatami mats. Our dinner in the restaurant was superb, kudos to the skilled chef! Matsumoto is a lovely town with a slow paced vibe , so different from other Japanese cities."

"Clean and great location!"

"Clean, modern, and comfortable. Great location in the older shopping area (Gion) of Karuizawa. Kirt’s of fun shopping like Donguri, Peanuts store, and great dining options. "

"Very nice hotel with welcoming touch. Service at the desk was really nice, we enjoyed the complimentary drink. Huge breakfast selection. Well situated to walk around the city. Matsumoto is a charming city with great vibe. Should have stayed one more day."

"Convenient location! Beds were very comfortable. Awesome that you use plastic covers over the remote control, and cups are individually wrapped. Breakfast was very good! Everyone was kind and helpful."

"Staff were helpful and friendly. Room was clean and of a good size. Laundry facilities were also good "