"KPH Guest Service Center Smile Concierge was a welcome surprise after exiting the Karuizawa Station exit. The persons at the GSCSC were extremely helpful and gave me all sorts of guidance for my stay which proved to be very useful Appreciated the shuttle which runs from KPH GSCSC Karuizawas Station ..."

"I really enjoyed my stay :) the hotel was clean and beautiful and my room was very comfortable"

"Good price for a clean hotel that was near the train station and the outlet mall. Pretty good breakfast included. Staff are very friendly and helpful."

"Staff were all lovely, and very willing to help. They understood English very well and we're able to communicate to a good standard. The hotel is a brief walk from the Karuizawa train station, so it is in a desirable location for weary travellers. The room and bedding are comfortable, and an average ..."

"We had a quiet and peaceful time"