中央テネシーの五つ星ホテル

「This is an adorable boutique hotel, I just think they spent so much time designing it fabulously that they didn’t think about functionality, the rooms are swanky but there are no doors to separate the bathroom so the clear glass shower and frosted glass water closet (toilet) are just out there for whoever is staying with you to share the experience, lol, so make sure you’re ok with that much intimacy, not a lot of towels and washcloths, only had one washcloth, it seems the rooms are just for...

「Front desk accidentally charged me $1050 in pending charges instead of $450. I brought it to their attention and they said it would take 10 days to clear. Then charged me $30 over my total bill upon checkout. And then when I checked my Hilton account online, it looks like they charged me another $30 on top of the $30 extra checkout charge, exceeding amount of total bill stated upon check in. I will need to take this up with their front desk again! I am very frustrated with their lack of...

「⸻ I had an extremely disappointing experience at this hotel. I lost my phone and credit card and informed the staff, yet I was forced to wait outside my room for three hours before being allowed to pay. Eventually, I found my items but was charged an extra $400, despite already paying $1,450 for the stay and over $2,000 on food and drinks. The staff treated me disrespectfully, making me feel like a criminal rather than a guest. I do not recommend this hotel」

「Great」

「This is a nice hotel that is in reasonable shape. However, service was slow and ooor, from reception to general service. Also no coffee machines in rooms?? First “luxury” hotel I have stayed in that has no in-room coffee. Would definitely not go back.」