「Excellent customer service!! Everyone at the hotel are super helpful and supportive. My mom stayed at the hotel for 8 nights, she needed assistance with ordering transportation, bringing her breakfast to the table, opening doors. She has a broken leg and is forced to use a walker. Every person at the hotel helped her with a smile. Beautiful people! Thank you!
I would also like to mention the ease of booking and paying for the hotel. A lot of hotels in the area would not accept remote payments...
「We checked out around 3 am in the morning, so we couldn't enjoy the hotel well, but there is no problem. The reception staff welcomed us and responded to our early check-out. 」
「The staff is friendly and helpful. We do not understand Russian so we translated our conversations. They are patient and tried best to help. The breakfast is incredibly good including everything you can think of, bread, pastry, hot dishes, fruit, milk, salad, and more. We are happy」
「I left an adapter in a room and noticed after check-out. I asked a staff to keep it while I am out for sightseeing but he could not find it.
If he allows me to come with him, I could have found it.」
"The staffs were English-speaking and we had no problems communicating with them.
The hotel room was clean and I had no problems.
However, on the first day I arrived, there was no hot water in the shower, only cold water.
The hotel said it was due to maintenance, so it could not be helped, but it was a little disappointing after a long plane ride. The next morning, the hot water came out of the shower without any problem.
I ordered room service at the hotel for dinner, which was very good. There is a shopping center around the hotel, which is very convenient."
