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Hotel Alma

3.5 star property
Travelers find both relaxation and activity options at this Medeu District hotel, where an indoor pool and fitness center complement scenic surroundings.

Choose dates to view prices

Hotel Alma welcomes visitors to the heart of Medeu District with thoughtful amenities for every type of traveler. The steam room offers relaxation after a workout in the 24-hour gym, while families particularly appreciate the indoor pool and garden spaces.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
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Reception
Hotel Kazakhstan
Medeu District
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
8.4 out of 10, Very Good, 337 reviews
The price is ￥18,382
￥21,323 total
includes taxes & fees
May 30 - May 31
Hotel Kazakhstan
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Policies

Check-in

Check-in start time: 2 PM; Check-in end time: noon
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 7 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for KZT 10000.0 per day

Property payment types

Important information

Optional extras

  • Fee for continental breakfast: approximately KZT 3500 for adults and KZT 3500 for children
  • Airport shuttle fee: KZT 7000 per vehicle (one-way)
  • Rollaway bed fee: KZT 10000.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher

We should mention

If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.
Pool access available from 7:00 AM to 10:00 PM
No pets and no service animals are allowed at this property

Frequently asked questions

Does Hotel Alma have a pool?

Yes, this property has an indoor pool and an outdoor pool. Pool access is from 7:00 AM–10:00 PM.

Is Hotel Alma pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking and extended parking are free at this property; nearby parking is also free.

What time is check-in at Hotel Alma?

Check-in start time: 2 PM; Check-in end time: noon.

What time is check-out at Hotel Alma?

Check-out is at noon.

Does Hotel Alma provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of KZT 7000 per vehicle applies.

Where is Hotel Alma located?

This family-friendly Almaty hotel is located in the historical district, within a 10-minute walk of Kok Tobe Cable Car and Geology Museum. Colibri and Dostyk Plaza are also within 1 mi (2 km). Almaly is 24 minutes by foot.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

8.2

Very Good

8.8

Cleanliness

9.2

Location

8.4

Staff & service

8.0

Property conditions & facilities
Rating 10 - Excellent. 37 out of 85 reviews
Rating 8 - Good. 24 out of 85 reviews
Rating 6 - Okay. 16 out of 85 reviews
Rating 4 - Poor. 4 out of 85 reviews
Rating 2 - Terrible. 4 out of 85 reviews

Reviews

Verified

10/10 Excellent

Shaun

Liked: Cleanliness, staff & service, amenities
Clean room, good location and 24 hour restaurant and lounge.
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Abdalbari

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are immaculate and spotless.the staff friendly, helpful, and welcoming. Breakfast, Very good breakfast offering, with solid variety and quality
Stayed 1 night in Nov 2025
Verified

6/10 Okay

Ronald

Liked: Cleanliness, staff & service, room comfort
Room spacious and clean. No hot water, breakfast items mediocre. Excellent location
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Konstantin

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, great personal
Stayed 22 nights in Aug 2023
Verified

10/10 Excellent

Jonas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel, centrally located.

Great hotel located right behind Hotel Kazakstan. Makes it convenient to find when walking around town. It’s centrally located, close to several bus lines, the metro and the gondola lift that’ll take you up Kok Tobe. There are lots of restaurants and cafes in its proximity.
Stayed 7 nights in Jul 2025
Verified

10/10 Excellent

Yan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, clean and friendly staff
Stayed 7 nights in Dec 2023
Verified

10/10 Excellent

marina

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and affordable! Attentive staff, perfect location.
Stayed 5 nights in Nov 2023
Verified

10/10 Excellent

Rui

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good option in Almaty

Good check-in and Nice services.
Stayed 1 night in Mar 2024
Verified

4/10 Poor

JONATHAN

Liked: Cleanliness
Disliked: Staff & service

Cash payment rude staff

Probably the rudest staff experience I’ve had in a hotel. Basic amenities but clean and quiet part of town. They make you pay cash so possibly illegal.
Stayed 1 night in Apr 2024
Verified

10/10 Excellent

Thomas

Liked: Cleanliness, amenities, property conditions & facilities
Lovely hotel and nice breakfast :)
Stayed 8 nights in May 2025
Verified

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
This place is a joy to stay at....great staff
Stayed 7 nights in May 2023
Verified

10/10 Excellent

Yan

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel for the money
Stayed 7 nights in Dec 2023
Verified

10/10 Excellent

Brendan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An awesome place to stay. Very handy to transport..just across the square.
Stayed 4 nights in Jul 2025
Verified

10/10 Excellent

SVITLANA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is excellent
Stayed 4 nights in Jul 2025
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, service and food. We've been there twice and would return again.
Stayed 1 night in Feb 2023
Verified

8/10 Good

Béatrice

Liked: Staff & service, property conditions & facilities, room comfort
Its was ok overall
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

Natalia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at Alma for 1 week and were pleased with everything. The hotel is very clean, the staff is accommodating, location is fantastic - central to everything, breakfast is delicious. We will definitely stay here again if an opportunity arises.
Stayed 8 nights in Apr 2023
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good stay

The hotel charges a tourist tax. Otherwise decent hotel.
Stayed 1 night in Jul 2023
Verified

10/10 Excellent

Marina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My mother stayed at this hotel for about 2 weeks. I am very grateful to all the employees for going above and beyond to help her. Great place and convenient location.
Stayed 14 nights in Apr 2023
Verified

6/10 Okay

SACHIN

Liked: Cleanliness
Room was large with view and air-conditioning
Stayed 1 night in Aug 2024
Verified

8/10 Good

Yury

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was OK
Stayed 2 nights in Apr 2023
Verified

6/10 Okay

Verified traveler

Very quite area, I didn't spend a lot of time in the hotel but staff could have been more friendly. Breakfast was nothing to get excited about.
Stayed 1 night in Oct 2024
Verified

6/10 Okay

Mohamad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Due to construction, the Resturant was not working. Breakfast was ok.
Stayed 2 nights in Sep 2022
Verified

10/10 Excellent

Arun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 4 nights in Oct 2024
Verified

4/10 Poor

Syed Haider

Disliked: Staff & service, property conditions & facilities, room comfort

A very bad hotel.

A very bad hotel.
Stayed 1 night in Jul 2023