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"The hotel ambience is very good. Room is very spacious, carpark is more than efficient. There is also free shuttle to and from Haneda airport."

"We had a good stay at the Plumm. It was close to the Yokohama Station so an easy walk. 7/11 next door, ATM no service charges and you can reload Suica. Very convenient."

"Very thoughtful with a gift for our anniversary Hotel close to the station and many stores around The room size is decent with a corner sofa for a relaxing rest"

"Convenient location near the JR station Breakfast good. Unused breakfast vouchers can be used to purchase other items sold in the restaurant. Pharmacy and convenient store just below the building Hot and cold water machines at each floor."

"Great location by the Sakuragicho Train Station and Yokohama Bay. Lots of eatery options. Check-in time lobby was crowded but check in went fast. Wish the hotel offered an iron for guest use. Overall Excellent Hotel and Hotel Staff."

"If you are plan to stay longer this hotel is good but just one night might not worth it You do not need kitchen "

"Perfect location connoted to a mall and train station. Large spacious rooms. Very late strict 3pm check in. Toilet smelt terrible. "

"Was an excellent experience, would come back in a heartbeat"

"The staff were the most unhelpful life seen in my almost 40 years of travel Whenever there was an issue, they would smile sweetly, and basically tell you to go blank yourself, but in a very polite manner There were many issues and each time I was basically told we don’t care If I could give this a less than zero rating, I would This by far has been the worst hotel experience of my adult life As an example, they post that they have a gym. Nobody tells you that if you don’t have a Japanese SIM card you can’t access their Jim when I brought this to the attention of the staff. They offered two solutions one go buy a Chinese SIM card to find another gym both equally unhelpful and showed a complete lack of empathy or interest The whole state was like this From check-in to check out. For check-in, they would allow you to check in early for a fee, even though they stated the room is ready Then once you agreed to the fee, they said oh at this time we have to have that by another $20-$80 Australian I caution travellers to never use this hotel"