Search Villas in Xpu-Ha

"The pool is great. The staff is great. The property is beautiful. Everything is very clean. The new decor is very nice. There is no door to separate the room from the tub. The shower floor is extremely slippery! Be very careful! I requested two specific rooms, next to each other. I was given the room numbers I requested BUT was not told they changed to sequence of numbers, therefore did NOT get the rooms I wanted. Also, expected to be on the Riviera side (which was supposed to be done by my check in) but was put in the Sunset side. The buffets are very small, not like they used to be with No fun theme nights. Not enough bar staff. The staff driving the little trolly on property are the fantastic! Hope you all are lucky enough to have Bernie as your driver! I have been to this resort 6 times and will continue to return with a knowledge to lower my expectations. Just not the same. "

"Yes"

"Beautiful Resort!!! Buffets indoor and open air buffets by the beach were delicious and fresh. Breakfast had fresh squeezed orange juice, Champagne 🍾, made to order juice smoothies, made to order eggs and omlettes, fresh fruit, yogurt, and yogurt smoothies drinks. Specialty Restaurants were very good. Beach was nice. If you go down by the Palace the water was clear blue when we were there 4/25/26 - 5/2/26. You didn't even need snorkeling equipment and you could see turtles come up for air. Very nice resort, only lacking the wildlife such as Monkeys, Coati's, ect as we seen on other resorts. I rate this resort 5 stars 🌟 for a Resort in Mexico. We stayed in the Barcello Caribe. Even there resort gift shops were cheaper on items then in at Playa Del Carmen, Mexico. They do have an outdoor Mexican shopping center that was never busy when I saw, but they were pricee gouging with their absurd prices. One tube of Suntan lotion was $50 US as compared to price in gift shop at $38 US. In Playa Del Carmen, 5th Avenue I found it for $22 US dollars. So take enough suntan lotion, a med bag of things for common illnesses, and cosmetics you need before going. They do have body was, shampoo, and conditioner that was fine to use. So do your research!"

"Staff super friendly and helpful, shout out to Monica and Daniel in the Buffett. Rodrigo for assistance with first aid after a fall and an incident with a Deer. Iver and Nancy for overall assistance. "

"Everything there was 5 stars across the board"

"Resort is very updated and well kept-very nice and helpful staff, very clean and beautiful the only negative, which was no fault of the hotels, was the seaweed! it stunk so bad we didnt use the balcony we upgraded t, nor did we want to go to the bar because of the smell "

"The staff were all very friendly. My room didn’t seem to be serviced consistently (coffee package provided sometimes, water wasn’t provided one day)."

"Big and beautiful but be prepared to walk a lot if your room isn’t placed in the front!"

"The hotel and their staff made our stay to be an amazing experience, going above and beyond to make sure we had everything we needed in the room for our two year old toddler. Highly recommend"