Xpu-Ha Vacations from ￥133,974

Great hotel. Sofia front desk is awesome

The 4-star rating for staff and service (instead of 5) is due only to the poor check-in experience. We had booked two king-bed rooms, but were given one king and one double-bed room on different floors. The staff suggested we could have two nearby ocean-view rooms if we paid an additional $600 USD, which was disappointing—especially since it was the off-season and there were plenty of empty rooms on each floor. It felt like they were trying to push an unnecessary upgrade. Aside from the check-in issue, the service overall was excellent, and I would still recommend this hotel.

Clean rooms and very friendly staff. Very fun party atmosphere

We absolutely love Live Aqua! Have been here many times. Some things are showing age like the big fountain in the entry way but that’s an easy fix. Staff is always amazing and the food exquisite. The pools, beach and spa are phenomenal. Coming back next year! I’m not a big fan of the rubber ducks they added to the fountain though. I feel like it brings the class down a notch. I’m there for the ambiance. Not rubber ducks.

All very, very good. Thanks!!!!