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"Rooms were out dated and not really kept up with. Had mystery stains on the ceiling and floors"

"When I arrived, they had overbooked the double queen bedrooms, and we had to stay in a king room with a cot for three people. They offered a $50/night discount, but when I went to check out, they stated it should have only been offered $150 to spend on hotel amenities. I was informed I had to call Hotels.com to have them confirm the discount and then the Royal Sonesta would credit my balance. Eventually, Hotels.com was able to credit me one full night and I did not have to communicate with Royal Sonesta any further. Additionally, during check-in it was not explained to us that we needed to select ahead of time that we wanted our rooms cleaned, so that did not occur during our stay. We had to ask for additional blankets/bedding for the cot as you could feel the springs in it. Our bathroom did not have an air vent. Overall, I wouldn't stay here again when visiting Houston, but was very thankful that Hotels.com was able to credit me for one night given our room situation. "

"Excellent "

"Spacious, quiet, clean. Thank you!"

"The staff were great and there are no real negatives. The location is good and they have on site parking for about $30 a night. The room had a few small issues that were quickly corrected by the staff. The bathroom had sliding barn type doors so not a lot of privacy if you have people in the room. Nice pool area and I would consider staying here again "

"Convenience "

"We liked out location in memorial city. However, it is not close to downtown if that’s what you are looking for. Very good restaurants are within short walking distance. Our room and bathroom were spacious. Stylish property. "

"Wonderful property, close to highway, clean, friendly staff, highly recommend "

"Clean room, quiet area, parking garage, enjoyed our stay. "