Find hotels in Western Heights, Rotorua

"The property seemed old and tired, especially the kids games room and the non-thermal hot pools, which we did not use. The 20 second delay for the boom gate to open was quite annoying and the access out on to the main road, when turning right, was also a bit dodgy. "

"Hotel is close to town and pleasant. We had to rebook a room after staying 2 nights due to weather disrupting our travel home. Our initial booking was through another site and we were a bit disappointed in our king suite we had booked. It was ground floor, noisy and the room had a strange chemical smell. It was not your typical sulfur smell. The only good thing was the super comfy bed. When we booked an extra night through Expedia, we were able to choose a king suite on a higher floor which was great. No smells and quiet. If you book here definitely opt for a room in the upper floors. Made all the difference"

"One of the most modern looking hotels in Rotorua. Staff was excellent! Super sweet and attentive. Free parking if you’re driving down. Centrally located near by tours and activities. Always check directly with hotel for possible cheaper prices. Overall great stay! "

"Dirty and gross. We paid to upgrade to a more updated room with view of geysers and it was better than original room but the bathroom was completely disgusting. I cannot imagine when it was last serviced but it was appalling. Staff were nice but otherwise SKIP this motel. We could not leave fast enough. "

"Locationwas okay. But no microwave , no utensils to stir the coffee. No. Good at all."

"I normally try to be fair in highlighting the good as well as the bad. However, the bad this time just distracted from any good. When we arrived, around 4.15pm, we were tired after a long drive. So from the start we were not happy when told our room was not ready. Next day we went out leaving, make up our room sign. We were gone for 5.5hrs, arrived back about 3pm, room was not made up. Tried to ring the service desk, no answer. Then on the evening of the night I checked out, there was a credit card charge from the Novotel. After spending many efforts to ring Novotel, I finally got through. They said the charge was for breakfast we had that morning. We did not have breakfast at the hotel any morning. They said they would check the signed docket and get back to me the next day. This did not happen. Our very first experience at the Nootel Rotorua and very last experience was not pleasant. "

"Wish we knew about this place when the kids were younger! What a fabulous place. "

"Great location"

"Parking was easy we got a spot at the front of the hotel. Receptionist was hekpful when we arrived bit not so qhen leaving."