Find all hotels by Hilton Hotels in West Side, HI

"The resort itself was very nice! We were disappointed to find that "garden view" meant a view of the parking lot. Had we known we would've paid for a better room. The pools were amazing and the Holoholo Grill was very good! They offer poolside service which is a fun perk, too. We asked for a late checkout but were told there would be a fee involved, however they waived it when we checked out which was very nice! Overall this was a great family friendly resort. The room was clean, bed was comfy, and the housekeepers did a great job keeping things tidy for us! There was no beach access which we didn't realize, but is nice to be aware of!"

"Warm welcome from friendly staff"

"My wife and i enjoyed our stay at your hotel. It was clean, staff very friendly and helpful. Enjoyed my ocean front view. Thank you all for a pleasant experience. Until next time take care. "

"Staff ultra excellent ! Room and catered event were perfection. Only wish for December the Christmas music would be continuous. Needed a clean audio video however music was not always playing. The Christmas trees were beautiful. *****"

"This was our first time staying on the east shore and it was a great experience overall. Service was good but the building and amenities could use some updating. We stayed for a week over the thanksgiving holiday in a king suite with ocean views and the location was a great bouncing off point for daily activities. The staff are super friendly, helpful, and sweet. They made our stay welcoming and seemed on top of everything. We went to the pool every day and ate at a couple of the restaurants on site. Moa Moa was better than the Crooked Surf IMHO and we only ate there out of convenience. I much prefer dining off site at one of the local restaurants. My (and my husband agrees) biggest complaints for our stay were 1. AC unit was super loud and the thermostat didn’t seem to work properly. If we left it on overnight, it would wake us up every time the fan turned on and we’d be freezing. We tried turning off the AC and enjoying the ocean breeze but then I’d get too hot. We ended up leaving one door partially open with the AC unit on and thankfully the sound of the waves mostly drowned out the loud AC. 2. the bed and pillows were uncomfortable. The bed felt a bit lumpy and too soft for my preference. The pillow filling redistributed unevenly every night and wasn’t the most comfortable. I think most people wouldn’t notice if you’re only staying a couple of nights but we stayed for a week and were very excited for our own bed by the end of the trip. "

"Nice staff. Clean room. Quaint. No complaints. "

"Only stayed 1 night so having the 20% off spa wasn’t useful. Free breakfast or discount at Starbucks would have been more appealing. "

"Nice room...but no view of the Ocean"

"Good"