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Room was spacious and clean. Great amenities. Breakfast was very good. Close to stores, restaurants, and park.

I booked excursions to the Great Wall of China, and I had a limited amount of time, the hotel staff found a suitable option for me, and I looked at the Great Wall of China and even visited the Buddha Temple, I was very satisfied.

Room is better than I expected and covenantally close to the airport with a shuttle

Good: - staffs are frienly, knowledgable and speaks english reasonably well - very artsy vibe with modern chinese flavor. Recently renovated - clean room - good breakfast buffet for 20rmb (3 bucks) - eye opening experince of seeing how locals live in hutong - 5-10 min walk to subway line 5 - in central beijing. Houhai quick taxi ride away (only 14rmb) Bad: - my driver without gps had trouble finding it

Definitely stating again Service was personable, clean and breakfast was amazing huge variety and well cooked meals

Wonderful hotel! We stayed in room 1525 and it was beautiful and clean. I’m very particular about hotels and this met my standards. It was refreshing to go out and explore during the day and then return to such a lovely room. Staff were very helpful. Not everyone spoke English fluently but it was easy enough to communicate. Good location that is close to Xi’dan metro stop and 2 stops away from Tiananmen Square and the forbidden city. There were many upscale stores and typical food courts located...

Room and bathroom were spacious and clean, convenient shuttle available to and from airport.

We stayed here for one night, the check in was easy, especially with Liam helping us, he is very professional, knowledgeable and caring, he also speaks very good English which made it easy. He ordered our taxi for the morning ride to the airport. Thank you Liam!

This property is very convenient to airport. Staff was great and front desk person even gave me a snack box for my early departure for the airport. Definitely recommend it if need to be near airport.

The hotel is good, clean and comfortable. Breakfast ample. WiFi not that good, slow and restricted. Knowledge of English of the staff should improve. Though they use an on-line translator, it would be easier to make understand directely.

Nice hotel

The location of the hotel is excellent. We had a fantastic view out our window. Subway station was right out in front of the hotel. The room was extremely comfortable. Wonderful tub and lovely decor. We purchased the buffet breakfast, and it was outstanding. Many choices as well as western choices. Delicious. Also, a great cappuccino machine. We were so happy we chose this hotel. It was wonderful!

An excellent hotel in Beijing! The concierge team was outstanding, going above and beyond to secure entrance tickets to various sights of interest for us, which can be tricky for foreigners to do on their own. They were also super helpful in booking taxis, making our transportation hassle-free. The breakfast at the hotel was fantastic, offering a large selection of both Chinese and Western items. The staff were incredibly helpful, taking the time to explain the different foods and how to enjoy...

Upon arriving my wife explained that we had a taxi that refused to use the meter and charged almost 4 times the usual fare. Having taken a picture of the side and license plate of the cab the concierge immediately called the cab company and the authorities on our behalf. After extensive discussion the entire fare was refunded later that day. Enquiries at the concierge desk were always handled with professionalism and friendliness not always found from concierges. If in Beijing again we would...

Room was very clean,kind of small Location was great Brealkfast was good

It was 1 am, and after being sent to a different hotel for my layover (reserved by the airline), and finding it inhospitable (mice/rats/mosquitos/roaches!!!)...I went onto travelocity and found the Kempinski hotel and within minutes booked it and took a taxi there....it was a complete turnaround from the previous hotel!!!! I was so exhausted from my long travel, and the staff was so friendly, and helpful--the kind of customer service that is rare to find these days! I will always book here at...