「The airport shuttle service was coming late even though I called 2 times before. We need to ask everything because they never tell the customers information without asking, for example the time of breakfast and even Wi-fi password.
The room was uncomfortable ,especially a number of outlets was not enough. There’re 4 outlets on the side of the bed but 3 of 4 are for lamps and mold grows there. Also there’re 2 outlets behind the TV but 1 of 2 is for the fridge so we need to change the plug each...
「We love this hotel and will stay every time we need to be in the Cleveland area. The location is amazing and just a short drive to Downtown Cleveland. The staff always make you feel comfortable and always ready for a friendly chat. My kids loved the huge swimming pool and the fitness center was very well stocked. We did not have to go out for dinner because there is an attached Mexican restaurant which was delicious. Everything was very clean and housekeeping staff were very attentive. They even...
「Check in was outstanding when we arrived around 1900. However, for anyone who decided to check in after 2200, there was quite a long queue, so I imagine that there might be some complaints regarding inadequate front desk service」