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"The hotel was beautiful and the onsen was amazing!!!"

"Property was amazing. Staff was kind enough to accommodate my request for a private onsen room. Which I should have booked initially but didn't realize was an option. Shuttle bus stop at the front door will take you to various ski resorts in the area. Staff is excellent, helpful, kind. Restaurant is great! Had use of a ski locker as well. Full locker, not just a place to hang skus and poles. "

"The stay is modest and older but that’s totally fine! The host is so kind and helpful and the beds and bathrooms were clean! It’s def a place you can meet other travelers and is SO close to the train station!"

"All good and staff is friendly Will consider staying when is here"

"All of the staff are absolutely excellent, I must say the two concierge’s were exceptionally helpful but all of the staff are great"

"Hotel was fantastic - location is ideal for snow access with one lift across the road (10 metres) and another two within a short walk. The runs at the resort at perfect for early beginners, but easily connect to the gondola for more experienced riders. Location is too far from restaurants to walk, a shuttle or taxi is required. We didn't mind, the food at the hotel was great and we preferred the excellent snow access. Staff were really helpful, picking us up from Hakuba Goryu and dropping us off on the way out. The food was really good - a few rotating buffets for breakfast including different types of eggs (scrambled, poached, boiled, omelette) and sides like bacon or pork or sausages. Dinner was wonderful each night - something different and Japanese plated for us along with a buffet selection or sides. Bathroom was small but serviceable, room size was otherwise good. I read some of the really negative reviews before coming and it made me incorrectly worried about the hotel - we had a great experience and I don't understand those reviewers at all. This was a great lodge like experience right on the snow."

"Room was clean and everything was close to the hotel."

"Large rooms. Excellent onsen and outdoor pool and sauna. Direct access to the ski area. Ski in and out. Free shuttle to Minami-Otari train station. Very reasonable lift ticket prices that allowed you to ski Norikusa and Cortina. Staff very helpful as well. All around great place to stay. "

"Title: Misleading “Private Onsen” Listing – Not What Was Advertised We booked this property specifically because it was advertised on Hotels.com as having a “private onsen,” and we paid a premium price under the belief that the onsen would be attached to our room and available for our private use 24/7. The listing showed beautiful photos of what appeared to be an outdoor private onsen and mentioned that a bathing fee would be charged per night (though it did not disclose the cost). Based on this description and imagery, it was reasonable to believe we were booking a room with a private, in-room onsen experience. However, upon arrival, we learned there was no onsen attached to our room at all. The “private onsen” is actually a small indoor bathing room available to any hotel guest for 1,500 yen per use. Although it is ‘clean’ it looks NOTHING like any photo we saw, it had a musty feel to it and it must be reserved in advance, and time slots may not be available at the requested time. We essentially paid an exclusive rate for an amenity that was neither exclusive nor as portrayed. The experience did not match the advertising, and that was extremely disappointing. We contacted hotels.com immediately the first night we stayed there through their customer support chat, and the lady was incredibly unhelpful/rude and did not understand the issue. She even tried to gaslight us into believing the 1500 yen per onsen trip was just the bathing tax they specified on their website. It "