Hakuba Tokyu Hotel

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Luxury
4.0 star property
9.4

Exceptional

Mountain retreat with hot springs

Steaming outdoor onsen pools invite weary skiers to soak beneath falling snowflakes after exhilarating days on the slopes. Free shuttles transport guests to nearby ski fields. Two restaurants and massage therapists offering aromatherapy treatments complete this rejuvenating alpine retreat.

Popular amenities

  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
The current price is ￥18,102
￥22,500 total
Nov 15 - Nov 16

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Economy Twin Room (2nd-4th floor) Entrance side, Non Smoking

A hotel room with two beds, a desk, a chair, a table, and a window with a view of trees.

Economy Twin Room (2nd-4th floor) Entrance side, Non Smoking

8.0 out of 10
Very good
(1 review)
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Top Floor Standard Twin Room (5th floor) Entrance side, Non Smoking

A hotel room with a bed, two chairs, a small table, and a balcony with a view of the mountains.

Top Floor Standard Twin Room (5th floor) Entrance side, Non Smoking

10.0 out of 10
Exceptional
(5 reviews)
  • 34 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for Deluxe Twin Room (2nd-4th floor) Entrance side, Non Smoking

A hotel room with two beds, a TV, a desk, a chair, a red sofa, and large windows with a view of trees.

Deluxe Twin Room (2nd-4th floor) Entrance side, Non Smoking

9.0 out of 10
Wonderful
(2 reviews)
  • 41 sq m
  • 1 bedroom
  • Sleeps 4
  • 4 Large Twin Beds

View all photos for Standard Twin Room (2nd-4th floor) Entrance side, Non Smoking

Room

Standard Twin Room (2nd-4th floor) Entrance side, Non Smoking

10.0 out of 10
Exceptional
(3 reviews)
  • 34 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for Concept Room "Arbre" Entrance side, Non Smoking

A modern living room with a sectional sofa, a coffee table, and a flat-screen TV mounted on a wooden accent wall.

Concept Room "Arbre" Entrance side, Non Smoking

  • 64 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Standard Alps Twin Room (2nd-4th floor) Alps side, Non Smoking

A hotel room with two beds, a small table, two chairs, and a balcony with a railing.

Standard Alps Twin Room (2nd-4th floor) Alps side, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • Mountain view
  • 33 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for Concept Room Arbre (Alps side), Non Smoking

Room

Concept Room Arbre (Alps side), Non Smoking

  • 1 bedroom
  • Sleeps 4
  • 2 Large Twin Beds
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About the neighborhood

Located in Hokujo, a neighborhood in Hakuba, Hakuba Tokyu Hotel is in the mountains. Hakuba Ski Jumping Stadium and Hakuba Happo-One Ski Area are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Lake Aoki. Hakuba Iwatake Ski Resort and Hakuba 47 Winter Sports Park are two other places to visit that come recommended. Enjoy the area's slopes with cross-country skiing and downhill skiing, and don't miss out on the snowmobiling and snowshoeing. Visit our Hakuba travel guide
Map
399-9301, Nagano, Hakuba, 4688 Hokujo, Kitaazumi-gun

What's nearby

  • A snowy mountain landscape with skiers and snowboarders.
    Hakuba Ski Jumping Stadium
    1 min walk - 0.0 km
  • A snow-covered mountain range with clear blue skies.
    Hakuba Happo-One Ski Area
    6 min walk - 0.5 km
  • Happo-one Adam Gondola
    12 min walk - 1.0 km
  • Happo One Sakka Ski Lift
    13 min walk - 1.2 km
  • Happo Information Center
    13 min walk - 1.2 km

Getting around

  • Hakuba Station
    9 min drive
  • Shinshu - Matsumoto Airport (MMJ)
    105 min drive

Restaurants

  • レストラン沙羅
    5 min walk
  • 八方飯店 - Happo Hanten
    10 min walk
  • Cru Cafe
    10 min walk
  • 白馬八方 おひょっくり 八方本店
    9 min walk
  • Olion Sushi
    8 min walk

About this property

Hakuba Tokyu Hotel

  • Luxury upscale hotel near Hakuba Happo-One Ski Area
  • Located close to Hakuba Ski Jumping Stadium and Hakuba Iwatake Ski Resort, Hakuba Tokyu Hotel provides a terrace, shopping on site, and a coffee shop/cafe. Skiers and snowboarders can spend time on the slopes at this hotel offering a free ski shuttle, ski passes, and ski equipment rentals. Treat yourself to aromatherapy, a facial, or a body treatment at the onsite spa. At the two on-site restaurants, enjoy breakfast, lunch, dinner, and French cuisine. Free in-room WiFi is available to all guests, along with a garden and laundry facilities.
  • Additional perks include:
    • Free self parking
    • Buffet breakfast (surcharge), free train station pick-up, and 4 outdoor tennis courts
    • An electric car charging station, a gift shop, and a porter/bellhop
  • Room features
  • All 102 rooms feature comforts such as air conditioning, as well as perks like free WiFi and safes.
  • Extra conveniences in all rooms include:
    • Bathrooms with bidets and shower/tub combinations
    • 30-inch flat-screen TVs with cable channels
    • Wardrobes/closets, balconies, and refrigerators

Awards and affiliations

  • The property is a member of Preferred Hotels & Resorts.

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Frequently asked questions

Is Hakuba Tokyu Hotel pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Hakuba Tokyu Hotel?

As of Oct 23, 2026, prices found for a 1-night stay for 2 adults at Hakuba Tokyu Hotel on Nov 15, 2026 start from ￥18,102, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking?

Self parking is free at this property.

What time is check-in at Hakuba Tokyu Hotel?

Check-in start time: 3:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Hakuba Tokyu Hotel?

Check-out is at 11 AM.

Where is Hakuba Tokyu Hotel located?

Located near the slopes, this Hokujo hotel is in the mountains, within a 15-minute walk of Hakuba Ski Jumping Stadium and Hakuba Happo-One Ski Area, and close to winter sports such as cross-country skiing and snowshoeing. Hakuba Iwatake Ski Resort and Hakuba 47 Winter Sports Park are also within 6 mi (10 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hakuba Tokyu Hotel Reviews

9.4

Exceptional

9.6

Cleanliness

8.8

Location

9.6

Staff & service

9.4

Property conditions & facilities
Rating 10 - Excellent. 83 out of 115 reviews
Rating 8 - Good. 24 out of 115 reviews
Rating 6 - Okay. 5 out of 115 reviews
Rating 4 - Poor. 2 out of 115 reviews
Rating 2 - Terrible. 1 out of 115 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, very comfortable, good breakfast buffet, and hospitality of all staff
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
This was a great stay in every aspect and would do it again. The service was excellent. At the same time, I'd probably rent my ski's from the big ski place in town rather than here next time to get a more experienced fitter.
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is amazing on all counts, legendary breakfast beyond wildest dreams and expectations, a cornucopia of delights. I will return and recommend to anyone and especially my friends and family
Stayed 4 nights in Apr 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed here for a week for a late March ski holiday . The hotel is very comfortable and spacious. staff is very friendly and helpful . The small downside is the service and food options were limited maybe due to towards the end of season . But overall enjoy the staying a lot .
Stayed 6 nights in Mar 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was awesome. Service top notch. Rooms clean and views are spectacular. Only complaint if any was the pillows were uncomfortable. Would definately come back again.
Stayed 4 nights in Mar 2025
Verified review

10/10 Excellent

Liked: Amenities
Excellent and friendly staff, always eager to help with any questions. Shuttle is great. Loved that the ski rental shop is right in the hotel. I wish the hot springs was a bit bigger and had more amenities but it was a nice way to relax after a day of skiing. The bar and restaurant is not open during the day which we didn’t realize. All in all a great hotel though.
Stayed 2 nights in Mar 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with great facilities. Free shuttles available to and from the slopes. Individual locker’s provided if you are bringing your own snowboards/skis. Drying room you can use. Self laundry/dryer facilities available to use. Onsen free to use after each day on the slope. We also booked a massage with Lily for last night and she was fantastic together with an aromatherapy treatment. They also provide Yamato Black cat service from the hotel so I can send your bulky snowbag straight to the airport so you don’t have to lug it around whilst you continue exploring other parts of Japan.
Stayed 4 nights in Feb 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Restaurant could have provided a wider selection of ala-carte dishes albeit simple dishes like ramen, donburi, burgers, etc instead of restricting ala-carte dishes to be chosen only from the set menu.
Stayed 1 night in Sep 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A little dated but great hotel
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice out door hot spa

Loves the out door spa. See snow falling down as you soak in the hot water. The place is wonderful. Pricing is very reasnable.
Stayed 2 nights in Dec 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

We wish we had more time!

We loved our stay at the Hakuba Tokyu Hotel! We only had 2 nights in the area but wish we could have stayed longer. The hotel provides a free shuttle to the Happo One Gondola (and other ski resorts if necessary) and to the train station - very helpful! It is in an excellent location - close to the Happo One Gondola and plenty of places to eat. We ate in the hotel itself and the food and service were excellent. The onsen was incredibly clean and relaxing. We would definitely recommend this hotel and would stay here again!
Verified review

8/10 Good

Average
Stayed 5 nights in Dec 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is great. A bit of a walk (15-20 minute) to the village. The town offers a shuttle bus which take you to the ski locations and stops at a variety of drop off locations. It would be nice if the hotel would offer their shuttle, then you would not have to wait for the town shuttle or pay the expensive taxi rates (if you could get a taxi). Allot of walking or better yet bring a car.
Stayed 4 nights in Feb 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have never had such helpful staff member .Romain acted like a tour guide as well as English speaking contact at the hotel.He new about ,lift tickets ,the ski resorts ,rental gear,restaurants,taxis ,clubs and bars,transport to and from Hakuba ,bus time tables ,etc etc . And he did it all with a smile on his face and helped make our holiday a beauty! The hotel has a very good spa and bus services run to ski fields pretty regularly .
Stayed 7 nights in Feb 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious clean room and ensuite. Nice hotel with friendly staff. The hotel was very covid conscious and clean. It is well located and the Hakuba valley shuttle bus stops at the hotel. While the buffet breakfast was nice, the on-site French restaurant - Chamonix was disappointing. The staff made us pre-order food when we booked the table and we couldn’t adapt meals to cater for gluten free. The food was OK but the overall dining experience was underwhelming.
Stayed 10 nights in Mar 2023
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
The restaurant option closes at 8pm. Something the staff did not explain upon check in. The bar doesn’t open till 4pm in the afternoon. Again, something the staff did not explain. They don’t have any vending machines with food options. Seriously so no food on site after 8pm and nothing available to eat. They don’t have vending machines with Beer or Liquor options. There were no towels in the shower area. Yes they give you an Onsen towel and small towel in a tote bag but come on. Have proper towels for the room for when you shower. Lastly, their shuttle service doesn’t run until after the first bus from Hakuba t Nagano runs so we had to take Taxi’s into the town-1.5KM.
Stayed 3 nights in Mar 2026
Verified review

4/10 Poor

Liked: Staff & service, amenities
Disliked: Cleanliness
秋の紅葉シーズンは、カメムシが毎年大量に発生していて、初めて室内に入った瞬間から窓際に10匹以上侵入していました。駆除するのがとても大変でした。よく見ると、窓に網戸はついているのですが、網戸のサッシに隙間があり容易にムシが室内に侵入できる構造になっているので、これは改善した方がいいと思いました。温泉に浸かっているときも他の宿泊客の雑談でカメムシ侵入の話をされていたので、特定の部屋に限った話ではないと思います。それ以外は、すばらしい体験でしたので、ちょっと残念です。
Stayed 1 night in Oct 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
お世話になりました。 朝食バイキングがどれも美味しく、また温泉の質も良く久々に日常を忘れゆっくりできました
Stayed 1 night in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
下山後の利用で宿泊しました スタッフの対応、清掃の行き届いた客室、窓からの景色、美味しい朝食全てにおいて素晴らしいホテルでした。 次回もぜひ利用したいです
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
今回は、母と2人で利用させていただきました。夕食の際に、母はコースで私はアラカルトと準備するのが大変な中で、料理提供のタイミングを合わせていただき、最後まで楽しむことができました。 また、客室からの眺めも素晴らしく、目が覚めてからカーテンを開けた時の光景は息を呑むほどでした。 来年もご利用させていただきたいと思います。
Stayed 2 nights in Aug 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
部屋が清潔
Stayed 5 nights in Aug 2026
Verified review

6/10 Okay

Liked: Cleanliness
Disliked: Staff & service
女性スタッフがいまいちでした
Stayed 1 night in Aug 2026
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
落ち着いた様子が良かった。
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nos encantó! Nos sentimos como en casa! Todo muy lindo y lleno de detalles
Stayed 6 nights in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
スキー場が近くにあり、雪の白馬三山もお部屋から見る事も出来、丁度桜満開。近隣の環境も抜群。 ホテルの従業員のサービスは、素晴らしく。温泉の温質も良いし、広い。お部屋も清潔で、とても良い休暇がとれました。リピーターとなっている。
Stayed 1 night in Apr 2025