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Hakuba Highland Hotel

Photo gallery for Hakuba Highland Hotel

Primary image
Infinity pool
Outdoor spa tub
Indoor pool
Free WiFi, bed sheets

Overview of Hakuba Highland Hotel

Hakuba Highland Hotel

3.0 star property

4.3/5 Excellent

Guests rated this property 4.3/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Parking included
  • Air conditioning
  • Restaurant
  • Gym
  • Breakfast available
Map
399-9301, Nagano-ken, Hakuba, 21582 Hokujo Hakuba Kitaazumi-gun

Explore the area

  • Popular LocationHakuba Green Sports Park4 min drive
  • Popular LocationHappo Information Center4 min drive
  • Popular LocationHakuba Saegusa Art Museum5 min drive

Choose dates to view prices

About this area

Hakuba

Located in Hakuba, Hakuba Highland Hotel is in the mountains. The area's natural beauty can be seen at Chubu-Sangaku National Park and Hakuba Green Sports Park, while Hakuba Art Museum and Hakuba Mini Train Park are cultural highlights. Spend some time exploring the area's activities, including a ski shuttle and skiing.
Visit our Hakuba travel guideOpens in a new window
Map

What's nearby

  • Hakuba Green Sports Park - 4 min drive
  • Happo Information Center - 4 min drive
  • Hakuba Saegusa Art Museum - 5 min drive
  • Hakuba Olympic Museum - 5 min drive
  • Hakuba Art Museum - 6 min drive

Getting around

  • Hakuba Station - 2 min drive

About this property

Hakuba Highland Hotel

3-star hotel in the mountains
At Hakuba Highland Hotel, you can look forward to an indoor mineral hot spring (onsen), a garden, and laundry facilities. Skiers and snowboarders can spend time on the slopes at this hotel offering ski-in/ski-out access, a free ski shuttle, and ski passes. For some rest and relaxation, visit the sauna. The onsite buffet restaurant, MAIN DINING ROOM, features local cuisine. Enjoy the health club, as well as activities like sledding and snowshoeing. In addition to a fireplace in the lobby, guests can connect to free in-room WiFi.
Additional perks include:
  • Free self parking
  • Buffet breakfast (surcharge), bike rentals, and hot springs on site
  • An elevator, tour/ticket assistance, and luggage storage
  • Guest reviews give top marks for the helpful staff
Room features
All guestrooms at Hakuba Highland Hotel offer thoughtful touches such as air conditioning and bathrobes, in addition to amenities like free WiFi.
Extra conveniences in all rooms include:
  • Bathrooms with deep soaking tubs and toilets with electronic bidets
  • Refrigerators, daily housekeeping, and phones

Languages

Japanese

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global)

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
Individually-wrapped food options available for breakfast
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking
  • Free ski shuttle

Food and drink

  • Buffet breakfast available for a fee daily 7 AM–9 AM: JPY 1260 for adults and JPY 840 for children
  • 1 restaurant

Restaurants on site

  • MAIN DINING ROOM

Things to do

  • Bicycle rentals
  • Fitness center
  • Hot springs
  • Sauna
  • Sledding
  • Snowshoeing

Family friendly

  • Laundry facilities
  • Refrigerator

Conveniences

  • Elevator
  • Free newspapers in lobby
  • Front-desk safe

Guest services

  • Daily housekeeping
  • Front desk (limited hours)
  • Laundry facilities
  • Luggage storage
  • Ski equipment rentals
  • Ski-in/ski-out access
  • Ski passes
  • Ski storage
  • Tour/ticket assistance

Outdoors

  • Garden

Spa

  • Indoor mineral hot springs (onsen)
  • Massages
  • Outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Yukata (Japanese robe)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Electronic bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/tub combination

Entertainment

  • 22-inch LCD TV

Food and drink

  • Refrigerator

More

  • Phone
  • Slippers

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Policies

Check-in

Check-in from 3 PM - midnight
Early check-in subject to availability
Early check-in fee: JPY 2000

Check-out

Check-out before 10 AM
Late check-out subject to availability
Late check-out fee: JPY 2000

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A bathing tax, collected at the property, may be charged. The bathing tax applies to properties with hot springs and ranges from JPY 150-500 per person, per night based on local regulations. Please note that further exemptions may apply.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: JPY 1260 for adults and JPY 840 for children (approximately)
  • Early check-in fee: JPY 2000 (subject to availability)
  • Late check-out fee: JPY 2000 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
No pets and no service animals are allowed at this property

Property is also known as

Hakuba Highland
Hakuba Highland Hotel
Highland Hotel Hakuba
Hakuba Highland Hotel Hotel
Hakuba Highland Hotel Hakuba
Hakuba Highland Hotel Hotel Hakuba

Frequently asked questions

Is Hakuba Highland Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hakuba Highland Hotel?

Self parking is free at this property.

What time is check-in at Hakuba Highland Hotel?

Check-in is from 3 PM - midnight. Early check-in is available for a fee of JPY 2000 (subject to availability).

What time is check-out at Hakuba Highland Hotel?

Check-out is at 10 AM. Late check-out is available for JPY 2000 (subject to availability).

Where is Hakuba Highland Hotel located?

Located in the mountains, this Hakuba hotel offers ski-in/ski-out access within 3 mi (5 km) of Hakuba Valley Ski Area, Happo-one Adam Gondola, and Hakuba Ski Jumping Stadium. Hakuba Green Sports Park and Hakuba Saegusa Art Museum are also within 2 mi (3 km).

Can I cancel my reservation for free at Hakuba Highland Hotel and receive a full refund?

Yes, Hakuba Highland Hotel offers free cancellation on select room rates, because flexibility matters! Please refer to Hakuba Highland Hotel cancellation policy on our site for more details about any exclusions or requirements.

Overall score and ratings

4.3

Excellent

Rating 5 - Excellent. 57 out of 112 reviews
5 - Excellent 51%
Rating 4 - Good. 44 out of 112 reviews
4 - Good 39%
Rating 3 - Okay. 6 out of 112 reviews
3 - Okay 5%
Rating 2 - Poor. 3 out of 112 reviews
2 - Poor 3%
Rating 1 - Terrible. 2 out of 112 reviews
1 - Terrible 2%

4.3/5

Cleanliness

4.5/5

Staff & service

4.3/5

Amenities

4.1/5

Property conditions & facilities
Write a review

3/5 Okay

Liked: Staff & service
Great views but missing something...
The Hakuba with its free breakfast and onsen appealed to us, but it’s a little too far out of the action. Although they offer a shuttle bus into areas that’s not at all times, and taxis in Japan are expensive. The variety at breakfast wasn’t really to our liking, but did the job before skiing. The views are amazing and it would be great if there was a little bar/cafe that you could get Hot/cold drinks in the day/evening...but all there is is the shop which sells souvenirs and some cans of beer and bottle of sake. The use of the private onsen has to be paid for but it is lovely, we used it twice. The rooms were only cleaned once every two days, but to compensate we were given some vouchers for the shop...to get a souvenir and can of Ashai.
Stayed 4 nights in Feb 2020

5/5 Excellent

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2020

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities
Brilliant service and an outstanding onsen with incredible views!! The hotel buffet dinner was also great, Japanese food only, so a good local experience. All in all the hotel is more local than touristy. It is slightly out of the way (from the main ski resort area hubs), however, the shuttle services are good. It kind of added to the local feel of it not being at the resorts. Great for families too.
Stayed 5 nights in Jan 2020

5/5 Excellent

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2019

4/5 Good

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
Staff is great and helpful. Room super clean and Onsen is great.
Stayed 5 nights in Dec 2019