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Hotel Keyaki no Ki

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Free WiFi, bed sheets
Free WiFi, bed sheets
Free WiFi, bed sheets
Free WiFi, bed sheets

Overview of Hotel Keyaki no Ki

Hotel Keyaki no Ki

3.0 star property
Guests rated this property 3.1/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Parking included
  • Air conditioning
  • Restaurant
  • Breakfast available
  • Bar

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment
  • Social distancing
Map
399-9301, Nagano-ken, Hakuba, 4721 Hokujo Hakuba-mura, Kitaazumi-gun

Explore the area

  • Popular LocationHappo Information Center14 min walk
  • Popular LocationHakuba Mini Train Park18 min walk
  • Popular LocationHappo-one Adam Gondola3 min drive

Choose dates to view prices

About this area

Hakuba

Hotel Keyaki no Ki is located in Hakuba. Hakuba Valley Ski Area and Hakuba Goryu Ski Resort are worth checking out if an activity is on the agenda. Spend some time exploring the area's activities, including skiing, a ski shuttle, and skiing lessons.
Visit our Hakuba travel guideOpens in a new window
Map

What's nearby

  • Happo Information Center - 14 min walk
  • Hakuba Mini Train Park - 18 min walk
  • Happo-one Adam Gondola - 3 min drive
  • Hakuba Ski Jumping Stadium - 3 min drive
  • Hakuba Olympic Museum - 3 min drive

Getting around

  • Hakuba Station - 6 min drive

About this property

Hotel Keyaki no Ki

3-star hotel with a free shuttle to the slopes
Snow lovers will appreciate Hotel Keyaki no Ki's complimentary ski shuttle, as well as other onsite amenities such as a bar/lounge and complimentary wireless Internet access.
Hotel Keyaki no Ki offers 80 air-conditioned accommodations with hair dryers. Accommodations offer separate living rooms. This Hakuba hotel provides complimentary wireless Internet access. Bathrooms include shower/tub combinations.
The recreational activities listed below are available either on site or nearby; fees may apply.

Languages spoken

English, Japanese

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global) and Intertek Cristal (3rd party expert - Global)

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
Individually-wrapped food options available for breakfast
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free area shuttle
  • Free ski shuttle

Food and drink

  • Buffet breakfast available for a fee daily 7:30 AM–9 AM: JPY 1000.00 per person
  • 2 restaurants
  • 1 bar

Things to do

  • Billiards/pool table

Family friendly

  • Free area shuttle
  • Laundry facilities
  • Refrigerator
  • Separate living room

Conveniences

  • Elevator

Guest services

  • Front desk (limited hours)
  • Laundry facilities
  • Tour/ticket assistance

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/tub combination

Entertainment

  • TV

Food and drink

  • Electric kettle
  • Refrigerator

More

  • Separate living room

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Washer and dryer
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Free WiFi
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Hotel
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Policies

Check-out

Check-out before 10 AM

Special check-in instructions

The front desk is open daily from 7 AM - 10 PM
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: JPY 1000.00 per person (approximately)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file

Property is also known as

Eaglemont Hakuba
Eaglemont Hotel
Eaglemont Hotel Hakuba
Hotel Keyaki no Ki Hakuba
Keyaki no Ki Hakuba
Keyaki no Ki
Hotel Keyaki no Ki Hotel
Hotel Keyaki no Ki Hakuba
Hotel Keyaki no Ki Hotel Hakuba

Frequently asked questions

Overall score and ratings

3.0
Rating 5 - Excellent. 1 out of 17 reviews
5 - Excellent 6%
Rating 4 - Good. 7 out of 17 reviews
4 - Good 41%
Rating 3 - Okay. 3 out of 17 reviews
3 - Okay 18%
Rating 2 - Poor. 3 out of 17 reviews
2 - Poor 18%
Rating 1 - Terrible. 3 out of 17 reviews
1 - Terrible 18%

3.1/5

Cleanliness

3.8/5

Staff & service

4.0/5

Amenities

2.5/5

Property conditions & facilities
Write a review

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Feb 2019

3/5 Okay

Liked: Staff & service
Disliked: Property conditions & facilities
Not a regular hotel.
It was an usual place more like a hostel than a hotel. Rooms were not made up daily, you had to sort and dispose your own rubbish and no new towels were provided. In the room you got cups and a kettle and a fridge and nothing else. You had to get to the convenience store and buy all your own or buy drinks from the vending machine including hot canned coffee. There were no restaurant facilities at the hotel as advertised when we arrived and the restaurant only opened with one menu item the day before we left. Bedding was old and questionable. The breakfast was buffet but the exact same food everyday. Location was nowhere need restaurants and shop but a 15 to 20 min walk away which we did often until the hotel got their shuttle service up and running. However on the good side, the staff were young friendly and helpful given the limited facilities available for them to work with.
Stayed 6 nights in Dec 2018

4/5 Good

Liked: Cleanliness, staff & service, room comfort

2/5 Poor

Disliked: Cleanliness, property conditions & facilities, room comfort
Misrepresented & Overpriced
We (my family & another family) made the decision to book about a week out from our trip to Nagano so our options were very limited; should have known better. It's an overpriced hotel for what we got. Neither of the restaurants were open, the spa wasn't open, and the bar was closed. The rooms had cheap mattresses with old covers, towels were almost see-though and small, the "TV" was a glorified computer monitor that we could never figure out, and the kerosene heater in our room didn't work. We woke up freezing in the morning. Paying $250+ per room is unacceptable. I will say that the next morning the owner was very cheerful & helpful; however, that courtesy could not come close to compensating us for paying too much and having a bad experience.

2/5 Poor

Disliked: Staff & service, property conditions & facilities, room comfort
Don't waste your money
The hotel was overpriced; hotel fees were almost as much as the room. The accommodations were not as listed on the website. There was only 1 person working the entire time we were there. The hotel was in disarray due to construction/renovation/neglect. Our family and our friends felt deceived by what we got. Perhaps the booking agency needs to update hotel info more often. I've never been disappointed w/ my online bookings until this trip. We'd like to see the booking agent make amends for this disaster.