We (my family & another family) made the decision to book about a week out from our trip to Nagano so our options were very limited; should have known better. It's an overpriced hotel for what we got. Neither of the restaurants were open, the spa wasn't open, and the bar was closed. The rooms had cheap mattresses with old covers, towels were almost see-though and small, the "TV" was a glorified computer monitor that we could never figure out, and the kerosene heater in our room didn't work. We woke up freezing in the morning. Paying $250+ per room is unacceptable. I will say that the next morning the owner was very cheerful & helpful; however, that courtesy could not come close to compensating us for paying too much and having a bad experience.