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Hotel Sierra Resort Hakuba

Photo gallery for Hotel Sierra Resort Hakuba

Primary image
Outdoor pool
Outdoor pool
Outdoor spa tub
Premium bedding, down comforters, pillowtop beds, in-room safe

Overview of Hotel Sierra Resort Hakuba

Hotel Sierra Resort Hakuba

4.0 star property

4.7/5 Exceptional

Guests rated this property 4.6/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Breakfast included
  • Parking included
  • Air conditioning
  • Restaurant
  • Business services

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitizer provided
  • Personal protective equipment
Map
399-9301, Nagano-ken, Hakuba, Hakuba-Mizubasho-Onsen, Kitaazumi-gun

Explore the area

  • Popular LocationTsugaike Ski Resort2 min drive
  • Popular LocationMaeyama Hyakutai Kannon3 min drive
  • Popular LocationHakuba Iwatake Ski Resort5 min drive

Choose dates to view prices

About this area

Hakuba

Located in Hakuba, Hotel Sierra Resort Hakuba is in a rural area and in the mountains. Tsugaike Ski Resort and Hakuba Iwatake Ski Resort are worth checking out if an activity is on the agenda. Spend some time exploring the area's activities, including skiing and a ski shuttle.
Visit our Hakuba travel guideOpens in a new window
Map

What's nearby

  • Tsugaike Ski Resort - 2 min drive
  • Maeyama Hyakutai Kannon - 3 min drive
  • Hakuba Iwatake Ski Resort - 5 min drive
  • Hakuba Norikura Onsen Ski Resort - 5 min drive
  • Happo One Sakka Ski Lift - 7 min drive

Getting around

  • Hakuba Station - 9 min drive

About this property

Hotel Sierra Resort Hakuba

4-star hotel, walk to Hakuba Valley Ski Area
This smoke-free hotel features a restaurant, a spa tub, and concierge services. Free breakfast (local cuisine), free WiFi in public areas, and free self parking are also provided. Additionally, laundry facilities, limo/town car service, and free newspapers are onsite. All 74 rooms boast deep soaking tubs and offer free WiFi and pillowtop beds. DVD players and refrigerators are standard, as are LCD TVs with cable channels.
Hotel Sierra Resort Hakuba offers 74 accommodations with DVD players and safes. Pillowtop beds feature down comforters and premium bedding. 32-inch LCD televisions come with cable channels. Refrigerators and coffee/tea makers are provided. Bathrooms include shower/tub combinations with deep soaking bathtubs, bathrobes, slippers, and toilets with an electronic bidet.

This Hakuba hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include hair dryers and complimentary toiletries. In-room massages and irons/ironing boards can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a spa tub.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limo/town car service
  • Ski shuttle nearby

Food and drink

  • Free local cuisine breakfast available daily 7:00 AM–9:00 AM
  • 1 restaurant

Things to do

  • Karaoke
  • Spa tub

Family friendly

  • DVD player
  • Laundry facilities
  • Refrigerator
  • Rollaway/extra beds (surcharge)

Conveniences

  • Elevator
  • Free newspapers in lobby
  • Front-desk safe

Guest services

  • Concierge services
  • Daily housekeeping
  • Front desk (limited hours)
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Ski storage
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • Japanese

Business services

  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Spa

  • Massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair accessible (may have limitations)

More

  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Blackout drapes/curtains
  • Down comforter
  • Pillow-top mattress
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Electronic bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/tub combination

Entertainment

  • 32-inch LCD TV
  • Cable channels
  • DVD player

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Desk
  • Free local calls
  • In-room massage
  • Iron/ironing board (on request)
  • Phone
  • Safe
  • Slippers

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See similar properties

Hakuba
Hakuba
Guest rating 4.5+
Guest rating 4.5+
4 star
4 star
Hotel
Hotel
Free WiFi
Free WiFi
Family friendly
Family friendly

Policies

Check-in

Check-in from 3 PM - midnight

Check-out

Check-out before 10 AM

Special check-in instructions

The front desk is open daily from 10:00 AM - 8:00 PM
This property doesn't offer after-hours check-in
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for JPY 8000.0 per night
Cribs (infant beds) are available for JPY 1500.0 per night

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Crib (infant bed) fee: JPY 1500.0 per night
  • Rollaway bed fee: JPY 8000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
No pets and no service animals are allowed at this property

Property is also known as

Sierra Hakuba
Sierra Resort Hotel Hakuba
Sierra Resort Hakuba Hotel Hakuba-Mura
Hotel Sierra Resort Hakuba
Hotel Sierra Resort
Sierra Resort Hakuba Hakuba
Hotel Sierra Resort Hakuba Hotel
Hotel Sierra Resort Hakuba Hakuba
Hotel Sierra Resort Hakuba Hotel Hakuba

Frequently asked questions

Overall score and ratings

4.7

Exceptional

Rating 5 - Excellent. 62 out of 87 reviews
5 - Excellent 71%
Rating 4 - Good. 21 out of 87 reviews
4 - Good 24%
Rating 3 - Okay. 3 out of 87 reviews
3 - Okay 3%
Rating 2 - Poor. 1 out of 87 reviews
2 - Poor 1%
Rating 1 - Terrible. 0 out of 87 reviews
1 - Terrible 0%

4.6/5

Cleanliness

4.7/5

Staff & service

4.5/5

Amenities

4.5/5

Property conditions & facilities

4.6/5

Eco-friendliness
Write a review

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to relax. My limited Japanese was not an issue with the English speaking staff. Went without a car but the free shuttle was awesome, was still able to get to town and back with no issues. The private onsens were amazing, and relaxing. The food was amazing! Lastly, the staff was the topping to the cake as I felt they were extremely accommodating and helpful, they made sure it was a stress free getaway.
Stayed 2 nights in Aug 2021

4/5 Good

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is extremely relaxing. The surrounding is sublime and the onsen is one of the best I’ve seen. They pay kind attention to extras like free wine in the relaxing area and access to free small food items throughout the day for hungry guests. But it’s expensive. And for the expense I don’t think the room matches. It’s outdated and smells funky. Also the breakfast is okay, but does not vary by a single item on any day. Would I stay here again? Yes... as I was relaxed upon fully leaving. Would I give it 5?stars? Not unless they upgraded the rooms and breakfast
Stayed 4 nights in Jul 2020

5/5 Excellent

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2020

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable stay.
Enjoyable stay with good service and amenities. We stayed for the snow season and the shuttle bus to and from the nearby train station on arrival and departure was welcome. The on-site ski gear hire was fantastic and handy. The room was modest, and adequate however, the curtains were thin and left sunlight filtering through early in the morning. Onsite restaurants were good as well as well as the nearby restaurant recommendations
Stayed 4 nights in Jan 2020

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A terrific resort with service to match
Great well keot facility
Stayed 2 nights in Dec 2019