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Top Playa del Carmen Hotel Reviews
Occidental at Xcaret Destination - All Inclusive
10/10 Excellent
"Loved the layout, pools and food was great"
Paradisus Playa del Carmen – Riviera Maya - All Inclusive
10/10 Excellent
"Nuestra estancia en Paradisus fue simplemente maravillosa. Desde el momento en que llegamos, todo el personal nos recibió con una gran sonrisa y una calidez excepcional. Nos hicieron sentir bienvenidos y atendidos en todo momento. Viajé con mi familia y todos disfrutamos de una experiencia increíble. Las instalaciones son hermosas, el ambiente es relajante y el servicio es de primera calidad. Lo que más destacó fue la amabilidad y atención de cada persona que trabaja allí. Sin duda, uno de los mejores hoteles en los que nos hemos hospedado. Gracias a todo el equipo de Paradisus por hacer de nuestras vacaciones una experiencia inolvidable. ¡Esperamos regresar muy pronto!"
Grand Riviera Princess - All Inclusive
10/10 Excellent
"Staff was amazing and courteous. Food was available any time you're hungry. Pools were refreshing and fun. We had a plunge pool that was so relaxing after long days of tours. Will be coming back!!"
Devossion By Live Aqua Playa del Carmen All Inclusive - Adults Only
10/10 Excellent
"Nice one"
Secrets Maroma Beach Riviera Cancun - Adults Only - All inclusive
10/10 Excellent
"Everything, clean room, respectful staff"
Wyndham Alltra Playa del Carmen Adults Only All Inclusive
6/10 Okay
"The elevator was not working during all our stay. And we stayed at the 4th floor. The room was just in front of the pool and it was so noisy, and the stuff couldn’t find us a fair solution (beside moving us to fifth floor, when elevator was not working). Overall the staff was friendly, the food was amazing, it was worth it for the value we paid."
Platinum Yucatan Princess Adults Only - All Inclusive
10/10 Excellent
"Great staff and amenities. Only thing was the seaweed smell was terrible. Other than that I don’t have any complaints."
BlueBay Grand Esmeralda All Inclusive
8/10 Good
"This fell shirt if uts 5* rating. Small things like poor quality of towles, no ice cream and entertainment programe at night was minimum. This should be a good 4* rated hotel."
Ocean Riviera Paradise All Inclusive
6/10 Okay
"Our stay at Ocean Riviera Paradise was a mixed experience. The staff was excellent—friendly, attentive, and always willing to help. A special thank you to our butler, Antonio, who went above and beyond to make our stay enjoyable. Unfortunately, the biggest downside was the overwhelming sargassum. The beach was unusable during our visit, and the smell was noticeable throughout the resort. If we left the balcony door open, the odor would enter the room. To make matters worse, our Privilege room overlooked a huge pile of sargassum, which was very disappointing. Also, keep in mind that depending on where your room is you will have to use the shuttle service they provide which stop working at 11pm. Most of the resort closes at 11pm, had to walk 20 minutes from the lobby to the rooms because we stood for an activity and the shuttle service was over. We also expected more from the Privilege experience, but it didn’t feel like it offered many meaningful extras. The room service menu lacked variety, we were limited to one order per day, and reaching room service by phone was nearly impossible. Additionally, despite being told there would be bars open after midnight, we couldn’t find any. I understand the sargassum may be seasonal and outside the resort’s control, but it significantly impacted our vacation. The outstanding staff made the best of the situation, but overall the experience did not meet our expectations."