Away from busy traffic and the most beautiful location. Not far from great restaurants and tourist attractions.
Erika
2023 年 4 月に 7 泊滞在
宿泊者限定の口コミ
6/10 (普通)
Heather
2023 年 1 月 1 日
良かった点 : 清潔度、スタッフとサービス
気になった点 : 設備とサービス
This hotel is a bare bones place with very limited services and staff so if you’re looking for a resort experience this isn’t it. You need a rental car or you would be spending a ton on taxis. Food at the restaurant is expensive too for what you get.
The rooms are nice and the location on the beach is fantastic. There are a couple things down the beach like massages and a viewpoint that are nice to take in. They also have pretty good wifi, enough to stream Netflix.
Heather
宿泊者限定の口コミ
6/10 (普通)
Ronald
2023 年 2 月 18 日
気になった点 : 施設のコンディションと設備
The property must have been stunning and could be again if the owners only supported their staff. The super staff were doing their utmost to make us happy but without any management or support. The place needs to have money spent to maintain it.
Ronald
2023 年 2 月に 6 泊滞在
宿泊者限定の口コミ
8/10 (良い)
Renee
2023 年 3 月 14 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The manager Mr Humpheys was very courteous, friendly and extremely helpful. He was very knowledgeable about the area. Wish there was more light in the bathroom. You had to walk out across rocks to be able to swim.
Renee
2023 年 3 月に 1 泊滞在
宿泊者限定の口コミ
8/10 (良い)
Brandon Armond
2023 年 3 月 31 日
良かった点 : 清潔度、スタッフとサービス
気になった点 : 設備とサービス、施設のコンディションと設備
Beautiful property! Very nice and polite staff. The view! However, the hot tub didn't work. Neither did the tv. The language barrier was tough when ordering food, but hey it's Mexico! Overall a great deal for a beach front hotel
Brandon Armond
2023 年 3 月に 6 泊滞在
宿泊者限定の口コミ
2/10 (非常に不満)
Simon Peter
2023 年 1 月 5 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Terrible service and there was rarely any staff available.
Simon Peter
宿泊者限定の口コミ
10/10 (非常に良い)
Laura
2023 年 3 月 11 日
良かった点 : 清潔度、スタッフとサービス
I read the reviews both good and bad before booking. Our room was clean as was the bar and restaurant. The bed was ok but I like a firm mattress and ours was soft. Towels are huge and fluffy. Wifi was good in the room for streaming as well at the pool and beach. The staff were great. Alvaro greeted us when checking in. Ivan and the other bartender were very nice. Mojitos we’re tasty and the beer was cold. Is it fancy, no but it’s clean and the small group of staff were fabulous.
Laura
宿泊者限定の口コミ
2/10 (非常に不満)
Ali
2023 年 3 月 5 日
良かった点 : 清潔度、施設のコンディションと設備
Vary bad management
Ali
2023 年 2 月に 6 泊滞在
宿泊者限定の口コミ
6/10 (普通)
Samantha
2023 年 2 月 19 日
良かった点 : スタッフとサービス
気になった点 : 設備とサービス、施設のコンディションと設備
First I’d like to say the staff was overall good, friendly, helpful. But the property is run down, the beds were super hard ( like sleeping on a board!) and the AC in our room didn’t work. There were also hardly any other people staying at the hotel which seemed kinda creepy…They also don’t really have many food options near by and that really sucked, and all the restaurants on the beach open at 11. Overall, I probably wouldn’t stay again or recommend.
Samantha
2023 年 2 月に 2 泊滞在
宿泊者限定の口コミ
4/10 (不満)
Bruno
2023 年 5 月 2 日
良かった点 : スタッフとサービス
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Le Reve has an advantageous location and may have been a great place. Unfortunately, this is no longer the case. The description and photos on the website are outdated, and the property is clearly neglected by management and/or owners. During our stay at one of the beachfront villas with pool, we noticed that the place is falling apart and not properly maintained. We experienced power outages for at least one-third of our stay, no water for a significant portion of two days, and no hot water from the evening prior to our checkout until we left at noon. There is no maintenance crew, and the front desk associate had no tools to try and fix a broken pipe. The furniture and fixtures are old, some are broken or missing, and the beach chairs and lounges are beaten up with no umbrellas. The pipes are rusty, light bulbs are missing, and the mattresses are hard. The bedding and towels are old, stained, smelly, and have holes. The rooms are only half cleaned, and none of the common areas were cleaned during our three-night stay. The few employees who showed any care did their best with what they had, including Arturo, Javier, Alvaro, and Beth. Unfortunately, we did not see any management during our stay. We hope that this review will serve as a warning to others considering this property. The issues we experienced are not isolated, as other recent reviews have referenced the same problems and the hotel’s responses not followed with actions. This hotel should not be operating.
Bruno
2023 年 4 月に 3 泊滞在
宿泊者限定の口コミ
2/10 (非常に不満)
Michael
2023 年 2 月 12 日
良かった点 : 清潔度
気になった点 : スタッフとサービス、施設のコンディションと設備
Complete waste of money
Dreadful experience. We stayed in the premium room and I've never experienced a hotel this bad. We checked in and could not get two rooms keys because they only give one key per room no matter how much we insisted on two keys. This obviously made life challenging for my wife and I needing to coordinate our time at the room or one would be locked out. We asked for face clothes and were told no because they don't provide that. Asked for an extra pillow for my wife who is dealing with a neck injury - nope, they do not provide extra pillows. We went to breakfast and sat at a dirty table for 15 minutes before walking out. My wife went back to get a coffee and was told no because all the coffee was finished. She insisted on a coffee since nothing is provided in the room and she managed to get one after 10 minutes. We asked for a glass of water at the pool bar and were told no, they do not provide water unless we pay.
It was odd because the staff also kept asking for tips even though we literally got zero service. One even went as far as explaining to us how little money the hotel pays its staff so he really needed a tip and he promised he would share it with the other staff.
It was all very weird and unpleasant. It's a shame because the beach is lovely and it could be so much more with proper management. The simple things we were denied are absolutely basic at any hotel anywhere in the world. The issue is likely the owner being extremely cheap.
let me start positively, the people who work there try to solve the problems of the hotel but they walk with their hands in their hair they can't handle it. Our holiday: day 1 no water, day 2 only cold water, day 3 only cold water and no electricity. Day 4 everything worked except the WIFI but that is survivable. day 5 there was a very limited breakfast, just some fruit. day 6 no water, day 7 cold water. We spent some time at the reception, unfortunately. The beach and the pool are also nothing, the beach is also very marred by all the seaweed, the hotel cannot do anything about it. All in all very nice people who want to help but the hotel chain does not listen. We are really not difficult, because we were sometimes already with a cold shower, but it is really terrible. Of course you have a price-quality ratio, but this made no sense. Definitely don't go to this hotel if you want to have a nice holiday. I also want to claim my money back from Expedia because I paid for things that were absolutely not there, terrible. So just scroll straight on to another hotel and skip this one for your own good. By the way, the entire coastline from Cancun to Tulum and beyond is covered in seaweed (just Google it) It would be a good idea to go to Mexico if you like swimming and snorkeling because spontaneously that is hardly possible.
Johannes Marc
2023 年 4 月に 8 泊滞在
宿泊者限定の口コミ
6/10 (普通)
Juan
2023 年 5 月 7 日
Mas serví y comunicación
Juan
2023 年 5 月に 3 泊滞在
宿泊者限定の口コミ
6/10 (普通)
Jesus Javier
2023 年 5 月 3 日
Se fue el agua como 4 hrs , y mi habitación no era la que esperaba , no volveré a este hotel.
Jesus Javier
2023 年 4 月に 2 泊滞在
宿泊者限定の口コミ
6/10 (普通)
César
2023 年 5 月 1 日
良かった点 : スタッフとサービス
気になった点 : 設備とサービス、施設のコンディションと設備
Esta muy expuesto el hotel, no habia toallas, al llegar no habia agua
César
2023 年 4 月に 1 泊滞在
宿泊者限定の口コミ
6/10 (普通)
carlos
2023 年 4 月 21 日
良かった点 : 清潔度
Un poco descuidado el servicio
carlos
宿泊者限定の口コミ
2/10 (非常に不満)
Mario Enrique
2023 年 4 月 14 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Es un lugar sucio, viejo, sin mantenimiento y con personal pésimamente capacitado. Un pésima opción
Mario Enrique
2023 年 4 月に 3 泊滞在
宿泊者限定の口コミ
2/10 (非常に不満)
Rafael Antonio De la Cruz
2023 年 4 月 12 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
No había personal en el hotel en las habitaciones no nunca pusieron jabón de desayuno solo pudieron un pan y café y pocas atenciones