Phoenix City Hall

Property was clean, staff was helpful, but i was shocked this hotel had a 9+ star rating. It's a funky, boutique vibe but I wouldn't say its a 9 rating as there was nothing special or premium about it, in my opinion. Felt like an Ikea showroom.

We really enjoyed our time at Mountain Shadows Resort and would come back again. We booked a double Queen premium room with a pool facing balcony. The room felt modern and the windows were a beautiful design feature. The location of our room within the property was perfect. The rooms were clean and well appointed, but we missed having a fridge in the room and there were no ice machines available in the building. I understand resorts aren’t DIY friendly and are meant to be more full service, but a fridge is a minimum amenity, in my opinion, and there was plenty of room for one. The patio overlooking the pool was great (the resort was very quiet and other guests were respectful!) but a second lounge chair on the balcony would have been appreciated. The bathroom set up for this room included an open vanity/sink area and a toilet room and shower enclosed in frosted glass. Privacy wasn’t a concern for me, since I was staying with my spouse, but for a family of four or a ladies weekend etc, one might feel uncomfortably exposed to have just a thin glass door separating the shower and toilet from the rest of the room. We did not eat or drink at any of the bars or food venues at the resort. Parking in/out was easy and we found a spot every time we left and returned. Regardless of a few room design shortfalls, we loved the resort, the staff and the location. If you visit, be sure to check the secret sunset pool and tour the lobby art gallery. Wonderful stay!