Palazzo Cavalli-Franchetti

Nice place looks like a resort mansion. Easy to get to. Rooms are clean. Showers work good. It’s a 100 year old place.

Old building. No elevator or assistance to take up luggage’s at check-in. Breakfast was mediocre. Room smelled, very damp.

We booked Hotel Boite largely because of the spa, which is prominently featured throughout the hotel’s photos and booking page. This was very misleading. The spa is not part of the hotel—it’s a 10-minute walk or short drive away. After a long hike, we wasted time searching for the sauna before the front desk told us it was at a separate facility. To compensate, they gave us one free hour at the spa but failed to mention towels were not provided. We were told to either rent towels for €5 each or walk back to the hotel to get our own. The spa itself was also disappointing, with the “vascular path” consisting of little more than painful rocks. Housekeeping was equally frustrating. Our room wasn’t cleaned until late afternoon, our towels weren’t replaced, and staff left cleaning supplies in our bathroom. We put them in the hallway, and they were still there the next day. For a hotel claiming to be four stars, it misses many of the details that matter. The staff was not particularly attentive, there was no coffee in the room, breakfast was entirely self-service, and the air conditioning barely worked, leaving our room over 80°F every night. The location is convenient for exploring the Dolomites, but overall the misleading spa advertising, poor housekeeping, lack of attention to detail, and nonfunctional AC made this a disappointing stay.