Find Family Hotels in Northwest Rochester, NY

"We had specifically asked for a connecting room a day before we got there, when we got to the Hotel, we had to insisted that we need a connecting room, or else they would not have given us the connecting room. We were 2 families with kids in each room. We had called after our booking and also few days before we came that we would like to have connecting room. It would be nice if these requests can be looked at by the staff more seriously. "

"Great"

"Sps"

"I stayed two nights and the first night I went out to smoke snd stepped in a pile of human feces. I reported it and nothing was done to resolve the issue until the next shift members came in and stated cleaning the property.. it was directly outside the entrance in the back by the pool area. "

"Very nice staff..loved our room.. receiving care at Strong so will be back"

"Breakfast room was well stocked . Joe the gentleman taking care of the kitchen and dinning room was exceptional."

"Yes"

"Rooms look like the inside cabin, in the hull of a cruise ship. So tiny, no sitting area, staff had terrible attitude. I checked out a day early and the desk clerk told me I could not checkout until the next day and I left, I had a plane to catch. What property tell you, you can’t leave? I will never stay here again. AND people were smoking in their rooms on the second floor and nothing happened even though it’s a smoke free property."

"Well, when we went to go check in, we could not even though we got there at 6 o’clock so we had to come back at seven and there was still food in the refrigerator from the previous guest and in the drawers there wasn’t enough towels in the bathroom and there was still hair in the shower and garbage in the bathroom on the floor! "