北フェニックスのコンドミニアム リゾート

「Kelsey at the front desk was very very helpful when we checked in and explained every detail. The made to order Omelettes were magical. Love the pool!! Kelsey and Reese were super helpful and kind when we were locked out of our room just before we left.」

「I had an incredibly terrible experience in this hotel. When I asked the receptionist of the hotel whether or not I can have toothpaste, by talking to her, saying "Excuse me," with a calm voice in a polite tone, she was a little startle by being talked to. Surprisingly, she yelled to me, "You scared me!" with a quite angry and unpleasant face and gesture. I was in fact surprised that she got angry, since what I said is just "Excuse me" quietly and politely. So, I said, "YOU scared me." Then, she...

「Great property, very clean, and staff was awesome」

「Front desk customer service is good. My room smelled of cigarette smoke. I was moved from one room to another and the other room smelled of cigarette smoke. The carpets need to be cleaned as I am presuming people are smoking in non smoking rooms. I am sorry but someone is going to get sick. This is a serious issue that needs to be addressed. The parking area is filthy around the property. I am sorry but I am not willing to stay at this hotel again until conditions drastically improve.」

「My room key had to be replaced 8 times in one night and I didn’t get to sleep until 5am then」