2/10 (非常に不満)
宿泊されたお客様
2024 年 12 月 17 日
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
気になった点 : スタッフとサービス
Incredibly terrible experience
I had an incredibly terrible experience in this hotel. When I asked the receptionist of the hotel whether or not I can have toothpaste, by talking to her, saying "Excuse me," with a calm voice in a polite tone, she was a little startle by being talked to. Surprisingly, she yelled to me, "You scared me!"
with a quite angry and unpleasant face and gesture. I was in fact surprised that she got angry, since what I said is just "Excuse me" quietly and politely. So, I said, "YOU scared me." Then, she became furious and asked me my room number and name, saying that she can kick me out from this hotel and everything is recorded in video... Unbelievable. I have never being treated like this at any receptions in any hotels in the world.
I suspect that this is a racial discrimination, since I am an asian. The receptionist of a hotel cannot be as rude as this without some kind of discrimination, I think.
Moreover, though I placed complaints by sending email to the hotel, but I have not received any reply.
Anyway, I will never stay in holiday inn hotels again...
宿泊されたお客様
2024 年 12 月に 4 泊滞在