2/10 (非常に不満)
Tracy
グループ旅行
2026 年 5 月 1 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The reviews for this property were hugely misleading and the front desk staff, Travis, was extremely rude. This property IS NOT newly renovated nor is it what I would expect for a Marriott property. Despite the inability to enter one's Marriott reward number from the Expedia site, I was told had I provided my Marriott number during booking I would have been afforded better amenities. Travis further stated I should have booked directly with Marriott, which was not his place to offer his personal opinion.
It was disappointing to learn that although I requested a handicap accessible room, near the elevator, the closest accessible rooms were nearly at the end of the hallway, nowhere near the elevator. Additionally, the carpet in the hallway as well as in the room was filthy and laiden with stains.
Inside the room, there was a damp, mildew smell and the bathroom tub seemed as if it could use more attention.
I appreciate Melissa, the manager trying to rectify the matter after repeated requests for her to be contacted, but this is not a place I would recommend, even in a pinch.
Tracy
2026 年 4 月に 3 泊滞在