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"Staff were amazing, food was fantastic, onsen’s were magical. Can’t wait to go back!"

"We stayed in the South building. The staff are incredible. Attentive and professional. Food and service was outstanding. Room was small but comfortable. So good having ski in ski out. Godala at the door and we were lucky it snowed and we had good skiing in mid Dec. Only thing I would have changed was to book the 3 bed room for a bit more space and views over the ski field. Bus from Nagano Station was easy to catch with luggage."

"Staff was very helpful and pleasant. Room was clean and comfy. Breakfast was very good and wide selection of food. I enjoyed staying there."

"It's great to feel traditional japanese local nature and life :)"

"Amazing location with great hospitality. One of the most unique experiences of my life. "

"All employees in the hotel are nice & helpful."

"The staff was very kind and helpful. The property is very beautiful. "

"This hotel is amazing on all counts, legendary breakfast beyond wildest dreams and expectations, a cornucopia of delights. I will return and recommend to anyone and especially my friends and family"