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Everything was great. The staff is very friendly and helpful. The view from the room was just amazing. Loved the separate shower room.

Clean , good service and great location

We had a wonderful experience. The service was incredible and the hotel is very beautiful! We will definitely stay here when we come again

Missing Keio Plaza already, and just thinking about an excuse to return to Tokyo. I was pleasantly surprised with the service level, cleanliness, willingness to assist from all staff. Even when there were lots of guests they managed to offer personal touches during service. I praise the hotel management and commitment from all employees we came across. Special mention to Mr Fuentes from the Club Level, also special thanks to housekeeping, they did it perfectly and discretely, it was pleasant to...

I was very happy with this hotel. It looked fancy on the inside and was only like an 8 minute walk from the Tachikawa metro station / 5 min cab ride with luggage. Rooms made the best use of their space, had nice amenities, and I had a nice view of the Tachikawa area. Also, lots of restaurants and shopping nearby! Very walkable.

The best partsv were the breakfast buffet, the restaurant options and the proximity to transportation.

The Hotel New Grand is a historical landmark in Yokohama. The location is hard to beat. It’s across the street from Yamashita Park, blocks from China Town, the International cruise terminal, 15 minute walk to Yokohama Stadium and good access to train system. Only down note is Hotel. Ew Grand needs to upgrade pillows, they were extremely uncomfortable.

Almost everything was excellent. Specially service managers made us so Comfortable and tender. Thank you for your service.

everything about the hotel and the staff were exceptional. The only thing is I wished our room has more electrical outlets or the room provided an extension cord with multiple outlets. I have to plug and unplug between the coffee machine and the hot water kettle to use in between because there was only one outlet available.

Friendly staff.

The most amazing king size bed we’ve ever seen. 92” wide! Perfectly firm. Great views from 29 floor and up renovated rooms. Amazing shower bath and spacious. Breakfast buffet was excellent and we enjoyed the lounge.

The Peninsula Tokyo lives up to the Penisula's reputation as a premier hotel. The staff is incredible and our trip was capped off with a last minute dinner reservation the concierge was able to get us at one of Tokyo's Michelin two star restaurants.

Hotel location is very good and within walking distance from metro/JR train stations and Tokyo station shopping district. Hotel staff was extremely friendly and courteous. We found the rooms to be very large and comfortable. We had a minor clog in the toilet and it was fixed quickly after we reported it. Our only regret is that the reservation spot available at the Sushi Sora restaurant was too late for us. Overall enjoyed the stay very much.

Amazing stay our family enjoy this hotel very much.

Easy check in. Great service. Clean.