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"good experience "

"Everything was really good! Staff was helpful changed me rooms to the one I had booked. Unfortunately I rooms to not come with microwaves and reception does not have one either. "

"It’s a bit loud. Kind of like a glorified motel when you look at the configuration of this hotel. "

"Great and nice Hotel, the staff is not to frienly but the hotel area is great"

"Came to check in around 5pm and my room was not ready and was asked to wait in the lobby for 30 minutes until it was, gave them 35 minutes heard nothing and when I returned back to the front desk I was received with hostility and impatience from one particular staff so much so that another staff member had apologized to me on their behalf. I was nothing but respectful and patient and was not received with that same sentiment. But my room was nice and I enjoyed my stay despite it"

"Room smelled awful. Not thoroughly clean. Lacked basic inclusions like a robe, slippers, etc. "

"This hotel was a nightmare. The most incompetent staff I’ve ever had the pleasure of dealing with. Overcharged me, gaslit me, continued to make accounting mistake after accounting mistake. It’s been a week since my trip and they still haven't been able to refund me or correct their mistakes. No one seems to understand numbers. When I say nightmare don’t take that lightly. These people have no clue what they are doing. Don’t trust it, go to a known and loved label they would never give their clients a headache over their own errors. They made mistakes and wasted my entire trip and all the money I brought to spend on my trip without any remorse or recourse and IM STILL WAITING FOR MY MONEY BACK. Also their elevators broke during our stay. 45 minute waits if you don’t want to climb 35 stairs. This was terrible terrible terrible. Do not take the chance. "

"The staff was very friendly and helpful. The hotel has a quirky charm. Despite the nightlife all around the property, it was very quiet once inside. I would likely stay here again the next time I was in NYC. "

"Great 10/10 "