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"The Hotel is simply amazing Historic and Pristine And other than an issue with the Server at the French/Main Dining Room everything else was fantastic Staff was extremely fine and you have to watch the Video of the 2018-2020 Gut Restoration to truly see what went into the Hotel. It's a Gem. As is the whole area Don't miss the Open Area Museum"

"Wonderful, hot tub and room! Only question is why are they so stingy with towels? Only one towel per guest a day for both the hot tub and bath. "

"Beautiful lobby with breath taking views of Lake Ashi, with modern amenities and plenty of Japanese touche. Free shuttle bus to Odarwa station and the fact Hakone ropeway and Pirate ship is only 5mins walk away. There’s coffee in the lobby and ice tea to settle in when you arrive. The onsen is great for those who dare to bath naked or you can opt for private onsen for a fee. Live the fact they had 2 electric massage chairs just outside the baths to wind down. Also you can book for massage at their onsite facility. Breakfast and dinner buffet was great - the only down side was it was repeated so could get a little boring if you stayed more than 2 nights. Overall, highly recommend this place. Came with my two kids who were under 10."

"Yes, yes"

"The view from the room was incredible. The room was spacious."

"Impeccable service. The staff truly goes above and beyond to make your stay amazing! I would definitely stay here again in the future. "

"Amazing "

"Stunning views, elegant rooms, and excellent service. Breakfast was very good with a nice atmosphere. A very convenient location accessible directly from inside the station. "

"Close to the train station n clean. Breakfast was great. "