Find hotels in Kauneonga Lake, NY from ￥12,323

"I had a very disappointing experience with this hotel’s customer service. I had an issue with my account, and the front desk kept avoiding responsibility, saying they couldn’t adjust the charge until another department reviewed the ticket. There is no direct customer service phone number — everything is handled through SMS and email, which made resolving the issue incredibly frustrating. Communication was slow and unhelpful. Honestly, this was the worst customer service experience I’ve ever had at a hotel."

"My partner and I travel for business from time to time and he and I really enjoyed staying here. It was extremely peaceful and cute with a vintage vibe. The owner Kathy was very helpful and kind. It was also so nice to hear the river from our room and to spend some time in nature. The room was clean and comfortable. We were able to get good rest while on our work trip. If we are back in the area we will definitely book here again. "

"Room was very clean, staff were friendly."

"There was maintenance being performed on casino electrical system so the bars and all but one restaurant were closed for business 45 minutes wait to be seated for dinner Also Alder hotel charged additional 25 dollars per night to use casino, which was not explained when reservation were made "

"Horrible- "

"It’s outdated. New owners aren’t upgrading the facility, Evening entertainment is boring. The place was exciting when Doc was in charge of the activities. He kept it fun."

"It was great stay! great Continental breakfast"

"Was only here for a night, but the front desk people and the general staff around in the morning were super friendly and helpful. This will definitely be my new go to when I’m traveling to the area, which is often. One critique is I wish they had nice big visible cameras on every angle of the exterior to monitor to the parking lot."

"Never disappoint 😊"