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"The room was great, and the view of the mountain was worth every penny. We had a poor experience with their free shuttle as we waited 45 minutes at the station prior to pick up, but the shuttle never came. We thought it was delayed which would have been fine, but after 30 minutes we called to check. We were initially blamed to have missed it, but we had photos of being at the the hotel shuttle stop way before the scheduled departure time. After requesting for some sort of compensation (as this wasted our time), we were given an hour late check out. "

"Staff was incredible. Excellent communication and it helps that they have people fluent in English. Room authentic old school Japanese but up to date. Very unique experience and well worth it. "

"Great…would highly recommend"

"View of Mt Fuji from your window!"

"The view to the Mount Fuji from my room (331) was amazing! However, apart from that and helpful staff the hotel is quite run down. Breakfast was very poor, especially options for westerners."

"Great hotel for a Japanese experience "

"Staff very friendly and helpful, shuttle bus available ride to station, good Japanese breakfast available 👍"

"Wonderful experience overall. Onsen was lovely especially having the open air bath in the room...all baths give a different vibe but all relaxing. Really enjoyed the Kaiseki but would've been great if they did allow you to report food allergies in advance so they could adjust menu. With my shellfish Allergy one meal set was very limiting. So next time probably wouldn't add that to the experience. Staff were friendly. The view from the room of the lake was amazing ..view of Mount Fuji from the observation deck was awesome. Overall a very relaxing stay...would definitely come again and very happy we stopped here on our trip to Japan."

"Every thing was ok"