The Whaler is a wonderful facility, great location & we will happily stay there again. However, I strongly advise booking through different management. This unit is represented by Chase N Rainbows & our experience could not have gone much worse.
We were scheduled to stay 11/28-12/3. We were told that "There may be times during the day that lanai may not be accessible" this proved untrue. Our unit was under construction & we learned from on site personnel there would be work on our unit & the lanai would be inaccessible for the entirety of our stay with the view blocked. In addition, they would be grinding, spalling, sealing & painting the concrete roof of the lanai, as well as the exterior, which would result in off gassing. We were scheduled to stay there with our 1 & 3 year old, & the check in staff advised us not to expose our children to the work. The listing was misrepresented, as was the scope of work.
I emailed property management immediately with pictures. No response. I called later that day, they did not follow up. I offered alternate solutions, they were inflexible & stated that any cancellation would result in zero refund. I had to find alternate accommodations on the same day, which cost my family a full day of vacation.
The staff at The Whaler itself could not have been nicer & they even tried to find us an alternative & communicated directly with Chase N Rainbows. We will definitely stay at The Whaler again, but never through Chase N Rainbows