Everything was incredible, from online booking, to check-in, the room and property itself property was, omg, ahhhmazing...! Management was always communicating just enough (from the time of booking, prior to arrival and once we arrived) making sure everything was fine and letting us know they were available if we needed anything. Check-out was a snap with no surprise extra charges... you know how some hotels do that. We just left wristbands on kitchen counter. Btw, Honua Kai is keyless which means you wear a chipped rubber wristband to access everything which includes, your room, fitness center, pool towels, and outside restrooms and other points of entry. It never felt crowded despite being high season. There were plenty of chairs and none of the pools were ever crowded. There was a cooler, great folding beach chairs and pool toys for little kiddies in the guest closet. Duke's Restaurant was a great option, located right beside the pools with pool-side service, making it even more irresistable with happy hour from 3p-5p. Regarding the actual rooms, another important factor for me was I didn't hear any of my neighbors. The units seem very soundproof--didn't hear any noise from above, below or hallway.
I don't think we will ever stay anywhere else in Ka'anapali. It's that kind of property.... And the view is exactly what you see in the photo. Coffee in the early am never tasted so good with the pool and sunrise view from the lanai! We only had one concern which was when a maintenance person showed up without any notice to fix a lamp that was working fine. (?) Personally, I prefer to be notified if someone, such as maintenance will be entering our room freely without the need to be allowed in. After reporting this concern we were told that is not standard procedure. Normally, a guest would be given a window for any services required inside our room. Overall, I would HIGHLY recommend this property. I've just returned today from our vacation and already looking at booking this same unit again in a year. My advice is book at Honua Kai. The accommodations are beautiful, tastefully decorated, comfortable and offer both quiet pool relaxation or lots of activity for any age. You won't regret your stay!