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"What an unexpectedly seamless stay! There was a shuttle bus that met us at the Shinkansen station that took us to the Onsen. When we arrived, we were ushered to a comfortable lobby for check-in. The bellman showed us the entire hotel and onsen, and walked us through our kimonos and slippers. Lovely breakfast, lovely rooms, lovely Onsen... and another free shuttle back to the Shinkansen station. We will definitely return! "

"Superb! We loved the ski in and out and the staff was amazing! "

"Very good "

"The location is very good and convenient to the train station- 3min walk. The view from the property is amazing. The room was very spacious and with fantastic view too. Staff is super friendly. Included dinners were excellent. Breakfasts was good enough."

"This is such an easy place to stay when visiting the small yet profoundly beautiful city of Joetsu!"

"The gentleman who check us in was very helpful and friendly and provided such good service! "

"The property and stay were excellent."

"Amazing, has to be the best place to stay in Hakuba"