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"Best customer service / A huge room / great hot springs"

"Recommend eating dinner at the cafe. It is one of the best meals I've had at a lodging facility in Japan."

"Book the loft room for a family of 4 Room: table has a hole at the bottom (not lighted) and was not very visible. Was quite a hazard for us as we tripped over that same hole twice. Stairs for the loft may not be suitable for people with knee problems as it’s a bit narrow with no handle. Keep in mind before you book that you have sort your trash into the way they want it to be sorted (burnable and non burnable) or else you may be fined 15,000 yen. Food: food was not as impressive as another outlet of this chain. Breakfast options are Japanese or western, with the same menu everyday. So if you’re staying for more than 2 days, you will have no third option. Staff: rigid and not understanding. We booked this accommodation 9 months in advance but did not receive any message about meal plans or schedule, was put to a 7am slot of breakfast 5:30pm slot for dinner with no option to change as they were fully booked. We were definitely not too pleased with this arrangement. There is no coffee served during breakfast, yet we were prohibited to bring our own coffee into breakfast. We were told to get coffee from their lounge instead. When we did this on the second day, they confiscated our drinks that we’ve gotten from the lounge. Quite ridiculous honestly. We were not given the best attitude from the staff when this coffee incident happened. The staff rolled eyes at us, wow. "

"perfect for a couple nights while snowboarding at the ski hills nearby! the lovely lady, who i’m assuming is the owner, was just the sweetest lady. she was more than happy to help us sort out transportation around town and to the ski hill, make dinner reservations for us, and drive us to the shipping outlet to ship our bags to the airport. i would absolutely recommend, and i will definitely be back! "

"I used this hotel as nothing more than a place to store my bags and crash for the night, oh and take a shower. It did the job no frills, and I’m pretty happy. The staff were very friendly! That being said, the room I was in could use an update. Everything was well worn and there was age that just can’t be scrubbed away. Fine for me, maybe not everyone."

"Clean room"

"Good option if you’re looking for something very close to the ski lift. Unpleasant smell all around probably due to the building being old."

"The location "

"Property was amazing. Staff was kind enough to accommodate my request for a private onsen room. Which I should have booked initially but didn't realize was an option. Shuttle bus stop at the front door will take you to various ski resorts in the area. Staff is excellent, helpful, kind. Restaurant is great! Had use of a ski locker as well. Full locker, not just a place to hang skus and poles. "