Historic Sanctuary of Machu Picchu

Lo mejor era el personal y la ubicación, súper cerca de todo y lo mejor es que para el tour te recogen de la puerta del hotel.

I stayed at Kantu Hotel for 5 nights and I was appreciative of the quality and care they put into making me feel at home. Emmanuel and the front staff provided me with suggestions on where to eat and different areas of Cusco that I could walk to. The staff was very welcoming and gave me time and space to recuperate after long days of walking. The hotel is located in an accessible location - right outside of San Pedro Market and San Pedro Train Station - which was helpful as I booked the PeruRail train to Machu Picchu. There was always hot water and tea available for guests - no matter the time. Great breakfast available with meat and rice options. The rooms were heated at night but they also provided heavy blankets and an extra heater. The view on the rooftop was another highlight. I tried to spend most mornings there, taking in the scenery. The humble streets of San Pedro has it's own smell and narrow sidewalks. But you can walk to everywhere you need to. It was a great price for a memorable experience in Cusco.

This was one of the worst hotel experiences I’ve ever had. The staff was rude, unhelpful, and seemed to try to charge extra for everything. I originally booked a room for one person, but it was already a double-bed room. Before arriving, I asked if I could add another guest, and they told me it was no problem. When I checked in, I also asked to extend my stay by one more night and wanted to pay everything immediately. The receptionist told me to come back the next day instead. The next day, when I went to pay, they suddenly tried to charge me an additional fee because I had added another guest. The receptionist from the previous day never mentioned this. They then claimed I had to “upgrade” my room, even though they hadn’t moved me to a different room or provided anything better. I ended up arguing with them because it made no sense to charge for an upgrade that never happened. The room itself was also disappointing. It wasn’t clean, it was freezing cold, and the only heater they offered was a tiny portable one that barely worked—and they wanted to charge extra for it. There was almost no privacy because the room had windows facing the hallway, so people could easily see inside. On top of that, the walls were so thin that you could hear everything happening around you. For the price they charge, you’re much better off staying somewhere else. There are far better hotels in the area for just a little more money.