「We unfortunately had to cancel our trip after our dog was diagnosed with a tumor and required urgent surgery. We contacted the property about 10 days before our scheduled stay to ask if it would be possible to either reschedule our reservation or receive any assistance, even though we understood the booking was non-refundable. Unfortunately, no alternatives were offered. What was most disappointing was the lack of communication afterward—we were eventually ignored, and we never even received the...
「We unfortunately had to cancel our trip after our dog was diagnosed with a tumor and required urgent surgery. We contacted the property about 10 days before our scheduled stay to ask if it would be possible to either reschedule our reservation or receive any assistance, even though we understood the booking was non-refundable. Unfortunately, no alternatives were offered. What was most disappointing was the lack of communication afterward—we were eventually ignored, and we never even received the...
Anna