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"Rooms are very comfortable and clean. Onsen is amazing, beautiful gardens. Only drawback is that if don't eat at the restaurant not much close by and nothing else at the hotel. "

"Excellent stay. Not walkable but they have free shuttle. "

"Service was very good"

"Was a good stay and the in room onsen was a bonus. Breakfast and dinner were great though the dinner menu was very similar over the two nights we dined there. Service levels were consistently good though it's odd that they didn't clean our room on the second day. Overall it was a good enjoyable stay. P.S. while the hotel is near Gora station on paper, the walk there is incredibly exhausting with steep stairs and an endless incline. So if you're bringing young ones along, do take note."

"Amazing place. Royal treatment. The private onsen was a highlight. So close to the train and bus stations. Beautiful place in the world. "

"The staff was amazing and the amenities were top notch. Their shuttle service was great but only for around Gora-pick up at odwara station was extremely limited."

"Clean onsen and mt fuji view"

"The shuttle bus service from the station was fantastic. All their people were very friendly and helpful. We had the best view of Mt. Fuji. The hotel surrounds were beautiful gardens kept immaculately. We would highly recommend this hotel. Lovely spacious rooms too. Shower over bath thouh. Also lake not far to walk. and tourist bus service to the lake areas, etc. And to the kimono museum; must see. The Kawaguchiko station is very crowded with hundreds of tourists but efficient service to get through. Make sure you book your train ticket seat. Train very crowded. "

"The upkeep of the hotel, the attention to detail, and the quality of customer service were superb! It does not get better than this. The level of attention and responsiveness to each of us is as if there are nobody else at the hotel. "