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"Breakfast was fresh and well served "

"I came all the way to Mount Fuji to be able to use the Onsen. No notice was provided that I will not be allowed to wear a bathing suit or if I have tattoos, this Hotel will not allow me to use their facilities. Expedia and the hotels take advantage of the customers and that’s not OK. Be aware and ask a lot of questions before booking! I will fight for my money back!"

"Lake Side Grill dinner and breakfast smorgasboards - was well worth the money — room was roomy and comfortable - view was spectacular "

"This is our third trip to this hotel. What I noticed was it was more crowded. Instead of an easy access to go to breakfast or dinner , there is a QR code to make breakfast and dinner reservations. It was difficult for me since the QR code was not in English and ai had problems using this format. We didn't try the onsen , but decided on getting a room with an outdoor hot tub. Also when we were leaving, I sent the luggage by QR code only with the help of the reception staff. It should make things easier, but I beg to differ. This hotel has become a little too popular, more people than I would like. The food at the buffet remains the same. Nothing spectacular. "

"Rooms were fantastic "

"Breakfast needed a bit to be desired The restaurant is no where near big enough to cope with the number of people and the reservation system left long queues Also no orange juice on second day Dinner was fully booked by advance coach parties so went to a local Japanese restaurant 5 min walk away It was excellent and a lot cheaper than the hotel"

"Clean room, nice staff, breakfast can be improved since it felt a bit dry "

"Awesome hotel! The whole hotel is so beautiful, and all of the staff was so friendly and helpful. We loved that there were restaurants and the onsen and spa on site so we were able to relax without even leaving the property if we wanted. Everything was clean and well maintained and all of the restaurants were delicious! I would definitely recommend staying here if you get the chance."

"Nice hotel"