サウスウエスト オースティンの四つ星ホテル

「客室は清潔で、スタッフの方も親切丁寧で大満足でした。 ただ、空港からのアクセスはレンタカーや知人の車がないとバスかUberしかなく、不便だと感じました。 また、市街地は行くにも車がないとやや遠く（1番近いバス停へも徒歩10分はかかりました）、レンタカーが無い場合はお勧めはできません。 もう一つ、写真では客室にアメニティが豊富に用意されていそうでしたが、シャンプー、トリートメント、石鹸、ボディソープ、ボディローション、ドライヤーしかありませんでした。 歯ブラシやバスローブは無いのでフロントに問い合わせてみることをお勧めします。（到着が深夜だったので歯ブラシが購入できなかったのですが、フロントの方に近くのお店を尋ねたところ提供していただけました）」

「Front desk staff was fine. The other staff within the hotel is lacking. The poolside bar staff was pretty rude. The guy argued with me about what I ordered … even when he turned out to be wrong he was still rude. Coffee shop staff also give off the air that they would rather pour coffee on you than for you. We have stayed at this location a few times and probably will start staying somewhere else. It’s a great location and the pool is heated and peaceful but we’re tired of dealing with employees...

「The place was wonderful. My only dislikes were you had to pay for breakfast and for parking each day of your stay. Otherwise everything was great.」

「Check in was flawless. This hotel has a fragrance that is so memorable and I wish I could immerse myself in it. It’s not heavy, it’s clean and iconic. Diana greeted us at check in and she was simply amazing. I had booked a king size room with at random on accident that was ADA compliant. She offered a walk in shower option that we enjoyed much more, the room overlooked the pool. We had stayed here years ago when they first opened for our anniversary and they have remained consistent in their...

「Great hotel and location. Would come back. 」

「The staff were amazing. The valet even helped us get and set up the uber app that we had never used. Check in was prompt and easy. The room was very clean and the bed was great. The bathroom area lighting was not as bright as I would prefer, likely due to the black decor. I was disappointed that the only in room coffee option was Nespresso, not a fan so I had to leave the room to get coffee from the coffee shop. The lack of a microwave was also disappointing. 」