カリブ諸島の四つ星ホテル

「Everyone was so pleasant, rooms clean, beach location perfect and we had a great view of the ocean from our room. Can’t wait to go back! 」

「Room cleansing is the worst. It was the worst, coming at 8pm in the middle of the night, only partially cleaned, etc. They would come in without permission or have major safety issues. The buffet was the best. The other restaurants are one star level. It is the level of leaving in the middle of the meal. This place was rated harshly because it is 4 stars.」

「 We selected an ocean-view room with two double beds, which provided plenty of space for my wife, my son, and me. The location was beautiful, and the staff was absolutely incredible. There are several restaurants and shops on the property, though they are quite expensive. That said, nearly everything you need is right at the resort. The pool was amazing, and the swim-up bar was even better. The resort also has a spa with a jacuzzi, steam room, sauna, and massage services, but those amenities are...

「Room had a musty smell. Had to burn incense to remove the odor. Food buffet was excellent with lots of choices. 」

「Great beachside location, restaurants were excellent. Would highly recommend.」

「Everyone was incredibly friendly and the food was amazing. Everything I expected and more. 」

「The facilities were spectacular, the beach was exceptionally clean, entertainment was fabulous! Would defiantly recommend to enjoy their stay at Serenade. The Spa would need to adjust their prices to a more reasonable rates. Spa is definitely overcharging for their facilities use, and their massages. Facilities use as $60!! should be more like $25-$35. Massages were $199 p/p. should be more in rage of $100-150. I could have used less in "selling" from the hotel staff on the excursions. 」

「All staff was lovely. The room was very comfortable. We enjoyed our stay. 」

「Great staff」

「Room and location was perfect. Christian, the affairs hotel manager helped out to resolve an issue professionally and decisively. Level of professionalism was 5 stars all around, with staff, airport pick up driver and management.」

「We went for my husband's 50th birthday and had a great time. The rooms and grounds were beautiful. There was always something to do, You could relax or party. Your choice. I thought the food was very good. Especially the Strip steakhouse, Sofritos which served authentic Dominican food, and the Italian Restaurant on the Dreams Onyx side which we had access to. The only recommendation I have to improve the experience for travelers is that there should be more beach/pool chairs available. The...

「I stayed there last September and this hotel charged deposit by mistake. I sent email to hotel a few time about refund the deposit, but never replied at all. I stayed this hotel again last week so that I brought the proof of deposit, which was deducted from my credit card. Reception of this hotel said they will check the situation. Then I returned to the reception to hear the result, and receptionist said it will refund soon. However deposit was never refund at all. Seems like this hotel...